Technical Solutions Consultant

Overview

Technical Solutions Consultant. This role is designed as onsite with an expectation to primarily work from an HPE office.

About Us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at speed. We value diverse backgrounds, offer flexibility to manage work and personal needs, and encourage bold moves together as a force for good.

Job Description

In the HPE Chief Technology Office, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive business results.

Join us to redefine what's next for you.

What you'll do

• Take ownership of customer issues reported and see problems through to resolution.
• Diagnose, troubleshoot, and identify solutions to resolve system/operating system issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

What you need to bring

• Provide assistance to our customers using the IT operations platform.
• Diagnose and troubleshoot product issues/questions and help customers leverage the product effectively.
• Resolve product issues and respond to product questions from customers.
• Use email and phone communication to provide clear, written instructions and technical manuals.
• Be the trusted adviser our customers rely on to provide timely and accurate solutions.
• Ask targeted questions to quickly understand the root cause of problems.
• Give walkthroughs to clients via phone, email, or chat until resolution is achieved.
• Escalate unresolved issues to appropriate internal teams (e.g., software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal databases or external resources to provide accurate technical solutions.
• Ensure issues are properly logged and documented in the form of notes and SOPs.

Requirements

• Minimum of 3 to 5 years of experience in IT solutions.
• Degree in Computer Science, IT or Software Engineering; understanding of remote infrastructure domain.
• Microsoft, Cisco, Linux or similar certification is a plus.
• Proven experience as a Technical Support Engineer, Help Desk Technician or similar role.
• Basic knowledge of Windows/Linux/Mac OS environments.
• Ability to research and identify solutions to reported issues and diagnose/troubleshoot technical issues, including setup and configuration.
• Ability to prioritize and manage several open issues at once.
• Willingness to work in shifts (24x7).

Additional Skills

• Good understanding of infrastructure domains – servers, network, cloud, and related tech products.
• Ability to troubleshoot L1 technical issues.
• Familiarity with monitoring, alerting, and helpdesk software (e.g., Salesforce and Jira).
• Excellent problem-solving and communication skills; ability to provide step-by-step technical help in written and verbal form.

What We Can Offer You

• Health & Wellbeing: Comprehensive benefits that support physical, financial, and emotional wellbeing.
• Personal & Professional Development: Programs to help you reach your career goals.
• Unconditional Inclusion: We value diverse backgrounds and celebrate individuality; flexibility to manage work and personal needs.

Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Equal Opportunity Employer

Hewlett Packard Enterprise is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, or any other protected category. Our decisions are based on qualifications, merit, and business need. Our goal is to be a global team representative of our customers, in an inclusive environment where we can innovate and grow together.

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