Customer Service Representative

3 days ago

Lahore, Punjab, Pakistan Core Edge Solutions Full time

APPLY ONLY IF YOU ARE A RESIDENT OF LAHORE

Job Type: Full Time, On-Site

Location: Gulberg 3, Lahore

Timings: US timings (Evening shift)

Core Edge Solutions (Pvt.) Ltd. is a US-based company seeking a highly motivated and results-driven Customer Support Representative to join our team. The Customer Support Representative (Inbound Calls) will be responsible for answering customer inquiries, resolving concerns, and ensuring a high level of satisfaction. The ideal candidate will have excellent communication skills, be patient and empathetic, and possess strong problem-solving abilities.

Key Responsibilities:

  • Answer inbound customer calls in a timely and professional manner.
  • Provide accurate information and assist with customer inquiries, issues, and requests.
  • Resolve customer complaints or issues by identifying the cause, offering solutions, and following up on resolutions.
  • Process orders, returns, and exchanges when necessary.
  • Document and update customer information and interactions in the database.
  • Maintain a high level of product knowledge to accurately assist customers.
  • Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction scores).
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Maintain a positive and professional attitude while interacting with customers.
  • Handle high call volumes efficiently and effectively while ensuring customer satisfaction.
  • Follow company policies and procedures for handling inquiries and resolving issues.

Qualifications:

  • Must have a US accent
  • Previous customer service experience, especially in an inbound call center environment, is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong listening and problem-solving skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Basic computer proficiency and familiarity with customer service software.
  • Strong attention to detail and organizational skills.
  • Ability to handle customer complaints with professionalism and empathy.
  • A positive attitude and team-oriented mindset.
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