Solution Engineer
2 weeks ago
"The only way to do great work is to love what you do. If you haven't found it yet, keep looking. Don't settle."
— Steve Jobs —
IT
Functional AreaProject Management
LocationJob Type:Full Time/Permanent
QualificationsBachelors in Computer Science
Experience2-4 years' experience
Offered SalaryMarket Competitive + Other benefits
Job DescriptionANALYSIS
Daily audit of CAT portal, analyzing submitted trades data.
TROUBLESHOOTING
Reviewing trades on a daily basis, identifying issues, and using critical analysis and business knowledge to find the root cause using SQL.
SOLUTION BASED APPROACH
Emailing counterparties to take necessary steps in resolving issues. If the issue lies on our end, raising JIRAs to L3 and ensuring the issue gets fixed.
MONITORING
Monitoring SQL jobs set up for different processes, including processes running on AWS and other data center machines.
COORDINATION AND ESCALATION
In case of issues, carrying out L1 and L2 support as some processes are time-critical. This includes coordinating with the development team outside of their working hours to ensure fixes are deployed. If the issue is non-time-critical, raising a JIRA to L3 and notifying the next shift to follow up.
PARTICIPATING IN TRAINING SESSIONS
Attending training sessions conducted on an organizational scale.
TASK DELEGATION
Delegating tasks to the relevant department and assisting where required.
FINRA CAT ISSUES
Registering FINRA CAT issues with the FINRA helpdesk. Filling up the Self Reporting form issue-wise and uploading a copy on the FINRA CAT Issue Directory. Proactively following up on the issues until they are resolved and informing the FINRA Helpdesk when resolved.
FINRA INQUIRIES
Responding to and resolving all FINRA inquiries whether initiated from the FINRA helpdesk or FINRA Market Regulation department.
INTER-DEPARTMENT COORDINATION
Coordinating with different departments to get FINRA queries resolved or addressed, highlighting them in a timely manner for escalation.
LEARNING DATABASES
Learning database skills and understanding other configuration processes.
BUSINESS KNOWLEDGE
Acquiring business knowledge through intra-team trainings.
PROACTIVE OWNERSHIP
Taking a proactive lead on all team-related matters.
EMAIL COORDINATION
Maintaining a proactive approach in email communications.
Must know the basic skills of the development language C.
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