
Customer Service Representative
2 days ago
Beacon Excellence Academy (BEA) is seeking a Telemarketer with strong communication skills and a proven background in handling both inbound and outbound calls. The ideal candidate will play a key role in connecting with prospective students, providing course information, and assisting in the enrollment process.
Key Responsibilities:
- Manage daily inbound and outbound calls to prospective and existing students.
- Provide accurate information about our courses, timings, discounts, and enrollment procedures.
- Maintain a record of calls, leads, and follow-ups in the Excel system.
- Collaborate with the digital marketing team to align calling campaigns with online promotions.
- Handle inquiries and complaints professionally, ensuring a positive customer experience.
Requirements:
- Minimum 2 years of experience in telemarketing, including both inbound and outbound calling.
- Strong verbal communication skills in English and Urdu.
- Working hours: 1 PM to 9 PM
- Customer service experience in the educational sector is preferred.
- Experience as a telemarketer in an educational institute is preferred.
- Basic computer literacy in MS Office (Excel, Word) and familiarity with CRM tools is a plus.
- Ability to work in a target-driven environment.
Compensation:
This position offers a basic salary plus commission, with commission based on the number of successful student conversions.
Job Specification:- Inbound and outbound call handling
- Verbal communication (English and Urdu)
- Persuasive speaking and active listening
- Rapport building with potential clients
Lead generation and conversion
Meeting daily/weekly/monthly call and conversion targets
Proficiency in MS Excel and Word
Familiarity with CRM tools or lead tracking systems
Following structured calling scripts and guidelines
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