Call Center representative

3 weeks ago

Lahore, Punjab, Pakistan Vortax LLC Full time
Call Center representative (outbound-sales)

2 days ago Be among the first 25 applicants

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Direct message the job poster from Vortax LLC

Are you a confident communicator with a passion for telesales and leadership? We're looking for a Cold Calling Team Lead with 6 months to 1 year of experience in a call center or outbound sales environment. This role is perfect for someone who's not only confident in cold calling but also eager to lead a team, drive performance, and optimize outbound strategies for better conversions.

**Key Responsibilities**

  • Lead, train, and manage a team of cold-calling agents to meet performance targets
  • Make outbound calls to generate high-quality leads
  • Coach and mentor team members on scripts, sales tactics, and communication techniques
  • Set, track, and report on KPIs including call volume, lead quality, and conversions
  • Qualify leads and pass them to sales or close directly
  • Monitor team performance, provide feedback, and conduct evaluations
  • Ensure accurate data entry and reporting in CRM systems
  • Collaborate with marketing to optimize outreach strategies
  • Stay current on company products/services and industry trends

**Experience & Requirements**

  • 6 months to 1 year in a call center or outbound sales environment
  • Experience in SEO campaigns or digital marketing is a plus
  • Leadership or team management experience preferred
  • Strong background in outbound sales, lead generation, and campaign management
  • Excellent communication skills in English
  • Proficient with CRM platforms and call tracking tools
  • Skilled in objection handling, closing deals, and motivating team members
  • Strong organizational and reporting skills

**Core Skills & Competencies**

  • Cold Calling & Lead Generation
  • Team Leadership & Coaching
  • Outbound Sales Strategy
  • Lead Qualification & Conversion
  • Communication & Negotiation
  • CRM & Sales Reporting
  • Goal-Oriented Execution

**Perks & Benefits**

  • Competitive salary: PKR 45,000 – 60,000 plus (10% commission)
  • Uncapped commissions and bonuses
  • Incentives for team achievements
  • Professional indoor environment
  • Growth potential into senior leadership

Location: DHA Phase 1, Lahore

Timing: 7pm to 4am

Seniority level
  • Mid-Senior level
Employment type
  • Full-time

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