
Call Center representative
3 weeks ago
2 days ago Be among the first 25 applicants
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Direct message the job poster from Vortax LLC
Are you a confident communicator with a passion for telesales and leadership? We're looking for a Cold Calling Team Lead with 6 months to 1 year of experience in a call center or outbound sales environment. This role is perfect for someone who's not only confident in cold calling but also eager to lead a team, drive performance, and optimize outbound strategies for better conversions.
**Key Responsibilities**
- Lead, train, and manage a team of cold-calling agents to meet performance targets
- Make outbound calls to generate high-quality leads
- Coach and mentor team members on scripts, sales tactics, and communication techniques
- Set, track, and report on KPIs including call volume, lead quality, and conversions
- Qualify leads and pass them to sales or close directly
- Monitor team performance, provide feedback, and conduct evaluations
- Ensure accurate data entry and reporting in CRM systems
- Collaborate with marketing to optimize outreach strategies
- Stay current on company products/services and industry trends
**Experience & Requirements**
- 6 months to 1 year in a call center or outbound sales environment
- Experience in SEO campaigns or digital marketing is a plus
- Leadership or team management experience preferred
- Strong background in outbound sales, lead generation, and campaign management
- Excellent communication skills in English
- Proficient with CRM platforms and call tracking tools
- Skilled in objection handling, closing deals, and motivating team members
- Strong organizational and reporting skills
**Core Skills & Competencies**
- Cold Calling & Lead Generation
- Team Leadership & Coaching
- Outbound Sales Strategy
- Lead Qualification & Conversion
- Communication & Negotiation
- CRM & Sales Reporting
- Goal-Oriented Execution
**Perks & Benefits**
- Competitive salary: PKR 45,000 – 60,000 plus (10% commission)
- Uncapped commissions and bonuses
- Incentives for team achievements
- Professional indoor environment
- Growth potential into senior leadership
Location: DHA Phase 1, Lahore
Timing: 7pm to 4am
Seniority level- Mid-Senior level
- Full-time
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