Call Center Representative

3 weeks ago

Lahore, Punjab, Pakistan Maaqservices Full time

Direct message the job poster from MAAQ Services

Transforming Ideas into MVPs in 30 Days | Helping Startups Grow @ MAAQ Services | 10+ Products Launched | Developing AI & LLM Solutions for Impact

We are seeking Customer Support Representative (Technical Support) to join our team. This role is pivotal in providing real-time guidance and support to our field technicians. As the first point of contact for technical staff encountering challenges, you will ensure issues are resolved efficiently and operations run smoothly.

Location: Gulberg, Lahore

Timing: 6pm - 4am

Key Responsibilities:

  • Act as a primary technical support agent for field technicians, addressing and troubleshooting their issues in real-time via phone or other communication tools.
  • Provide guidance to field staff to resolve on-site technical problems effectively.
  • Document and log all support interactions and solutions within the company's CRM system.
  • Collaborate with other teams to escalate and resolve complex issues when necessary.
  • Ensure timely follow-ups with technicians to verify problem resolution and satisfaction.

Requirements:

  • Proven experience with CRM software and maintaining accurate logs.
  • Previous experience in a call center or technical support environment.
  • Excellent communication and problem-solving skills.
  • Ability to work night shifts (6:00 PM to 4:00 AM Pakistan Time).
  • Strong technical aptitude and the ability to learn about new systems and processes quickly.
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesIT Services and IT Consulting

Referrals increase your chances of interviewing at MAAQ Services by 2x

Get notified about new Call Center Representative jobs in Lahore, Punjab, Pakistan.

Call Center Sales Specialist - Arabic SpeakerCall Center Sales Specialist - Arabic SpeakerCall Center representative (outbound-sales)Experienced Virtual Assistant for UK Business Owners Lahore Office Based RoleOutbound Cold Call Agents are Required For Website Design & SEOProgram Support & Digital Operations AssistantPersonal Assistant to Chief Executive Officer

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Call Center Representative

    4 weeks ago

    Lahore, Punjab, Pakistan NeoXtreme Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from NeoXtremeCompany DescriptionNeoXtreme is a sales and customer service company based in DHA Phase 3, Lahore. We connect businesses with skilled Sales Executives and Customer Service Representatives (CSRs). Our mission is to help brands grow through smart...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan VIRE HR Solutions Full time

    VIRE Hr solution is seeking a highly motivated and customer-oriented Call Center Representative to join our team.As a Call Center Representative, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, and resolving customer inquiries and concerns. Join our fast-paced and dynamic work environment, where...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan RsfSoft Full time

    1 week ago Be among the first 25 applicantsCompany DescriptionRSF Soft is a leading company in Website Development, Software Development, and Website Marketing, dedicated to transforming businesses into online powerhouses. We specialize in driving websites to the first page of Google with proven SEO techniques. Our comprehensive services include SEO...

  • Call Center Representatives

    2 days ago

    Lahore, Punjab, Pakistan Bright Holiday & Flights Limited Full time

    Call Center Representatives - Travel / Flight Agent - UK CampaignFresh graduates with at least a Bachelor's degree are encouraged to apply1 JobPosted onOct 5, 2023Last DateJan 5, 2024CompanyBright Holiday & Flights Limited, PakistanJob Ad: Evening Call Center Representative - Travel/Flight Agent - UK CampaignAbout Company:Bright Holiday & Flights Limited is...

  • Call Center Representative

    2 days ago

    Lahore, Punjab, Pakistan Zameen Group Full time

    Get AI-powered advice on this job and more exclusive features.Zameen.com is looking to hire a passionate candidate for its 'call representative' post.About Us:Zameen.com is Pakistan's Largest Online Real Estate Portal Connecting Buyers with Sellers within & outside the country. Zameen.com started its funding with the first round in 2012, which included...

  • Call Center Representative

    4 weeks ago

    Lahore, Punjab, Pakistan DCS Full time

    Location: Office-Based (Night Shift) Working Hours: Monday to Friday, 08:00 PM to 05:00 AM 1-Hour BreakAre you looking for an exciting opportunity to join a dynamic and thriving team as a Call Center Representative? If you have excellent communication skills, a passion for customer service, and the ability to work during the night, we want to hear from...

  • Call Center Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Black Birds Full time

    Fresh graduates with a degree in Computer Science, IT, or a related field are encouraged to applyBlack Birds Pvt. Ltd. is a leading provider of computer networking solutions based in Lahore, Pakistan. We are dedicated to empowering organizations with innovative network infrastructures. We are looking for enthusiastic fresh graduates for the position of...

  • Call Center Representative – IPTV Sales

    3 weeks ago

    Lahore, Punjab, Pakistan Rack Solutions LLC Full time

    Call Center Representative – IPTV Sales & Support (Remote – USA Shift)We are seeking enthusiastic and fluent English-speaking Call Center Representatives to join our growing IPTV support and sales team. This is a remote, full-time role supporting a USA-based IPTV service.As a Customer Support & Sales Representative, you will assist customers with...

  • Customer Support Representative

    3 weeks ago

    Lahore, Punjab, Pakistan Taurus Call Center Full time

    Taurus Call Center is hiring for CSR urgentlyResponsibilitiesCall center agents will be responsible for making outbound calls and providing customer services.Follow-up on customer calls.Salary:20k basic during probation25k basic after probation30k+ (Including incentives, bonuses, overtime)Bonus/subsidy travel allowance.Other special bonuses on overtime.Shift...

  • Call Center Agent

    3 weeks ago

    Lahore, Punjab, Pakistan NeoXtreme Full time

    NeoXtreme is a sales and customer service company based in DHA Phase 3, Lahore. We specialize in connecting businesses with skilled Sales Executives and Customer Service Representatives (CSRs). NeoXtreme is dedicated to helping brands grow through smart communication and performance-driven support, ensuring our clients achieve their business goals.Role...