
Software Engineer – AI/ML Developer
1 week ago
Brief Description
Global Rescue is the world's leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue's unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.
Role Overview
Global Rescue is seeking a versatile and driven AI/ML Developer to join as a Software Engineer – AI/ML Developer. This mid-level role focuses on building intelligent, production-ready solutions by integrating third-party LLMs (e.g., OpenAI, Google Gemini) into enterprise systems.
You will develop AI-powered features such as chatbots, assistants, and search augmentation, and work on prompt engineering, model fine-tuning, and embedding-based customization. The role also involves developing capabilities in speech-to-text (STT), text-to-speech (TTS), audio classification, and sentiment/emotion analysis to power multimodal experiences. Strong Python skills, applied ML knowledge, and experience integrating AI into real-world applications are essential.
Responsibilities
- Integrate and customize LLMs (e.g., ChatGPT, Gemini) via APIs to develop intelligent product features such as chatbots, Q&A systems, and contextual search tools.
- Design and implement prompt engineering strategies and perform lightweight fine-tuning to adapt model outputs to business-specific needs.
- Develop AI components for speech processing such as speech-to-text (STT), text-to-speech (TTS), and audio classification using services like Whisper, Google Speech APIs, or Azure Speech.
- Implement sentiment analysis, intent recognition, and emotion detection using open-source libraries or third-party services.
- Build retrieval-augmented generation (RAG) pipelines integrating LLMs with vector stores (e.g., FAISS, Pinecone) for dynamic knowledge grounding.
- Collaborate with product and engineering teams to integrate AI models into applications via REST APIs and microservices.
- Develop clean, efficient, and testable Python code, and participate in peer reviews, CI/CD workflows, and MLOps pipelines.
- Monitor AI model performance and latency in production, and apply best practices in scalability, reliability, and cost-efficiency.
- Leverage GPU infrastructure, including cloud-based GPU instances (e.g., AWS, GCP, Azure) for model fine-tuning, inference, and performance optimization.
- Document workflows, model behavior, and integration patterns for cross-functional collaboration and long-term maintainability.
- Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
- 3+ years of experience in software development with Python, including at least 1–2 years of hands-on work in AI/ML applications.
- Practical experience integrating LLMs via APIs (e.g., OpenAI, Gemini, Claude), with working knowledge of prompt tuning and embedding-based customization.
- Familiarity with fine-tuning techniques using different industry standard tools.
- Strong understanding of NLP tasks (sentiment analysis, summarization, entity recognition) and audio-based applications (TTS, STT, emotion/sentiment detection).
- Knowledge of vector databases (FAISS, Weaviate, Pinecone) and RAG architectures.
- Experience with REST APIs, FastAPI/Flask, and microservice-based deployment.
- Exposure to cloud platforms (AWS, GCP, or Azure) and containerization tools like Docker.
- Experience working with GPU-enabled environments and cloud-based GPU services for training, fine-tuning, and running AI models efficiently.
- Strong problem-solving skills, software design fundamentals, and a collaborative mindset.
COMPENSATION: Based on experience + bonus + benefits
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