Senior Medical Coding QA

Senior Medical Coding QA & Customer Success SpecialistSenior Medical Coding QA & Customer Success Specialist

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About Us:

We are a leading Healthcare AI Software Company. We specialize in minimizing administrative

workload on small healthcare providers to enable them to spend more time with what matters

most to them- spending time with patients. We are looking for a skilled Medical Coding Auditor

to join our team on a full-time basis. Your role will be crucial in helping us optimize our flagship

Medical Coding AI product.

Job Description:

As a key member of our Healthcare AI team, you will focus on ensuring the accuracy and

reliability of our flagship Medical Coding AI solution. In the early stages, your primary

responsibility will be conducting thorough Quality Assurance audits of the AI's coding output,

collaborating closely with our product and data teams to improve model performance. After

approximately 6 months, you will transition into a customer-facing role, serving as a trusted

advisor to our healthcare clinic users. By leveraging your deep medical coding expertise, you

will guide clinics on best practices for integrating and optimizing our AI solution, ensuring a

smooth implementation that meets their unique workflow needs.

Key Responsibilities:

● Conduct comprehensive QA Audits and review AI-generated medical codes for

accuracy, compliance, and consistency with current regulations (ICD-10, CPT, HCPCS)

and payer guidelines.

● Collaborate with product teams and provide detailed feedback and recommendations to

developers and data scientists, helping refine the AI's logic and improve coding

outcomes.

● Optimize coding processes to maximize customer revenue.

● Identify trends, errors, or gaps in AI-generated codes and develop strategies to enhance

overall coding workflows, ensuring continuous improvement.

● Transition into a customer-facing Customer Success role, onboarding and training

healthcare clinics on the proper usage of our AI solution, addressing their concerns, and

customizing workflows to fit their operational needs.

● Build and maintain client relationships and act as the main point of contact for clinic staff,

ensuring high satisfaction, resolving coding-related questions, and identifying

opportunities for expansion or new features.

● Collaborate with internal teams (Sales, Support, Product, and Leadership) to share

customer feedback, recommend product enhancements, and align on strategic

objectives.

● Stay current with industry standards and monitor changes in coding regulations and

industry best practices, relaying insights to both internal teams and customers.

● Actively participate in video calls, demonstrating excellent communication skills and the

ability to convey complex ideas effectively.

Qualifications:

● 5+ years of medical coding experience

● 2+ years of medical code auditing experience

● AAPC Certifications: CPC, CPMA, and CRC (CPC-I is a bonus)

● Preferred experience working with several RCM and EHR systems

● Excellent communication skills, both written and verbal.

● Strong project management skills with the ability to manage multiple tasks

simultaneously.

● Ability to work collaboratively with other departments in a remote team environment.

Our Core Values

● Build the Future, Today.

● Adopt a Growth Mindset and Take Action.

● Engage in Radical Candor.

If you're a passionate Medical Coding Auditor who wants to be part of building the future of

Medical Coding with a desire to be at the cutting edge of healthcare AI technology and a track

record of optimizing billable revenue for healthcare systems, we invite you to apply for this

exciting opportunity. Join us and play a vital role in shaping the future of Artificial Intelligence in

We are an equal opportunity employer and welcome candidates from all backgrounds to apply.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time
• IndustriesTechnology, Information and Internet

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