Senior Officer

3 weeks ago


Karachi, Sindh, Pakistan Mashreq Full time
Senior Officer - Employee Experience (Mashreq Global Network Pakistan)

Job Purpose

As part of the employee experience function at MGN Pakistan, the role is primarily responsible for covering all pertinent areas such as benefits administration, HRMS maintenance, payroll, insurance, and end of service administration.

Systems

  • Ensures accurate and complete system records of employees especially regarding the Job details, performance, salary & previous employment history along with Manager changes.
  • Manages the full employee records in the system.
  • Maintain the details of existing processes, workflows, and documents.
  • Provide first level support to internal stakeholders/end users and report the cause of any issues/errors to the relevant Technology Teams.
  • Facilitates the automation of PICG processes at MGNP.
  • Maintains and generates all types of staff reports for the business support.

Employee Experience

  • Timely and accurate response to employees on all PICG related queries.
  • Manage the communication of all PICG policies.
  • Manage the employee benefits administration as part of the payroll process.
  • Work closely with the employee relations function on all employee related disciplinary procedures/action.
  • Maintains all letters to employees including disciplinary (performance, conduct related) and non-disciplinary (transfer, experience, bank letters etc.)
  • Act as a primary liaison between MGNP & the medical insurance provider.
  • Handles the offboarding process of employees.

Employee Engagement

  • Executing initiatives for employee engagement activities.

Operating Environment, Framework and Boundaries, Working Relationships

  • Requires good coordination with all the business Groups to ensure the uniform and effective implementation of the HR initiatives.
  • Requires to work with the technology team to ensure smooth and timely development and implementation of the HR Systems.
  • Maintain good working relation with external vendors for smooth processing of HR processes.

Problem Solving

  • Require resolving queries related to HR policies and benefits with staff and outsourced companies.

Decision Making Authority & Responsibility

  • Responsible for confidential matters.
  • Responsible for changing staff details and salary details in HRMS in a timely manner.
  • Access to all staff accounts and generate account statements.

Knowledge, Skills and Experience

  • Bachelor's Degree.
  • 3 to 5 years of relevant experience.
  • Excellent interpersonal & communication skills.
  • Logical reasoning and analytical skills.
  • Good knowledge in MS office.
  • Good knowledge of end-to-end HR processes.

Seniority level: Associate

Employment type: Full-time

Job function: Business Development

Industries: Banking

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