Operations & Reporting Analyst

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones, a Minority Business Enterprise (MBE) with over 35 years in business, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries and partnering with Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones builds digital infrastructures that change the way business operates. Follow Zones on Twitter @Zones, and LinkedIn and Facebook.

We are seeking an Operations & Reporting Analyst to support business operations for Zones' global solutioning and architecture team. Primary responsibilities include setting up and running the reporting function, managing opportunity intake, and maintaining associated technology platforms. You are the ideal candidate if you are detail-oriented, passionate about system functionality and process improvement, and enjoy working in a dynamic, fast-paced environment. If you want to drive efficiency and transparency, sustainable improvements, and be part of a fun and highly collaborative team, this is the career opportunity for you.

Employees employed in the role of Operations & Reporting Analyst shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule and participate in opportunity qualification meetings, review documentation and set up SharePoint / Teams for assignments and collaboration
• Work with stakeholders & leaders to capture key actions and follow up for closure
• Data gathering – Develop and maintain operational reports and dashboards to support decision-making and performance tracking by curating data from multiple sources
• Data Analysis: Analyzing data to identify trends, patterns, and insights that can inform business decisions
• Report and Dashboard Creation: Developing reports, dashboards, and visualizations to effectively communicate data and insights to stakeholders
• Identifying and resolving data inconsistencies or issues, ensuring data quality
• Developing or refining analytical tools and systems to improve data collection and analysis processes
• Utilize tools such as Microsoft D365, SharePoint, Excel, and ServiceNow to support business operations and reporting needs

• 5+ years of experience in data analysis, reporting, or business intelligence
• Bachelor's degree in a relevant field, such as statistics, data analytics, or business administration
• Certifications in relevant data analysis software or techniques
• Proficiency in Microsoft Dynamics 365 (D365) for data management and reporting
• Advanced Microsoft Excel skills, including pivot tables, formulas, and Power Query
• Experience with SharePoint for content management and collaboration
• Familiarity with ServiceNow or similar IT service management platforms
• Experience with reporting tools such as Power BI is a plus
• Understanding of data integrity principles and database concepts
• Knowledge of automation tools such as Power Automate or Alteryx is a plus
• Strong analytical and problem-solving skills
• Ability to write and maintain clear process and technical documentation
• Effective communication and stakeholder engagement skills

Zones offers a comprehensive Benefits package. We are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)