Manager Business Operations

6 days ago

Islamabad, Islamabad, Pakistan 10Pearls Full time
Company Overview

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cybersecurity, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.

About The Role

We are seeking a proactive and results-driven Manager, Business Operations – LATAM to lead and optimize HR and Financial Operations across our regional offices in Costa Rica, Colombia, and Peru. This high-visibility position acts as a critical operational bridge between LATAM leadership and corporate HQ, ensuring process alignment, standardization, and consistent operational excellence. The role reports directly to the Director, LATAM Operations.

Key Responsibilities
  • Serve as the main liaison between corporate HQ and LATAM teams (Costa Rica, Colombia, Peru)
  • Lead weekly sync-ups with LATAM leadership to enhance communication and visibility into operations
  • Identify process gaps between countries and global standards; implement and drive standardization
  • Improve workflows and ensure adoption of optimized procedures across regions.
  • Document and communicate operational enhancements effectively
  • Monitor operational KPIs in HR and Finance (hiring cycle, onboarding, vendor payments, payroll, etc.)
  • Ensure timely issue resolution across multiple geographies
  • Continuously assess and remove operational inefficiencies and bottleneck

Requirements
  • Minimum 5+ years of experience in business operations, preferably with exposure to HR or finance-related workflows
  • Strong ownership mindset with a self-starter attitude and the ability to challenge norms and lead change
  • Excellent written and verbal communication skills in English (Spanish proficiency is a strong plus)
  • Ability to work effectively in a cross-cultural, remote-first environment
  • Comfortable working in shift hours (6:00 PM – 3:00 AM PKT)

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