
Regional General Manager
3 weeks ago
Masters degree in Engineering/Business management
PURPOSE OF POSITION:
- Responsible for maximizing regional sales and revenue with an increased focus on customer satisfaction.
- Delivers regional business performance by managing design, construction, and operations of the local access network, and ensures the availability of resources to each division for optimal performance.
ROLES & RESPONSIBILITIES
Manage Local Access Network- Propose local access network plan in conjunction with CTO and divisional heads, authorize and oversee construction of access network.
- Operate and maintain local network by closely monitoring performance of divisions.
- Manage customer satisfaction level in the region.
- Ensure timely resolution of fault complaints.
- Ensure that product is installed on time.
- Retain and increase the subscriber base.
- Enhance existing revenue streams and optimize additional revenue streams at the regional level.
- Monitor and evaluate each division's performance against targets; take corrective actions as needed.
- Control regional operations using SAP/CMS, integrated at HQ level.
- Ensure the availability of resources for operations and maintenance.
- Ensure safety and security of all organizational installations under jurisdiction.
- Ensure compliance with budgets, targets, and deadlines through cost-efficient controls.
- Ensure compliance with legal and ethical standards.
- Monitor and evaluate employee performance.
Primary KPIs:
- Ensure networks are restored within stipulated time.
- Achieve revenue targets.
- Achieve PSTN gross and net sales targets.
- Reduce registered faults within the specified timeframe.
- Reduce PSTN repeat fault percentage to predefined levels.
- Provision quality service to customers.
Secondary KPIs:
- Ensure success of divisional revamp projects.
- Evaluate subordinate performance.
COMPETENCIES
Professional Competencies
- Knowledge of regulations and standards applicable to the organization.
- Experience in designing and implementing procedures.
- Experience in management and control.
- Strong knowledge of the telecom industry.
- Understanding of organizational support and operating functions.
- Knowledge of business operations and administration.
- Project and process management skills.
- Building support infrastructure for internal and external customers.
- Facilitating new technological requirements and advancements.
- Data management skills.
- Supporting professional development and knowledge building.
- Demonstrating informal leadership and team collaboration.
- Anticipating client needs and problem-solving.
- Exceeding expectations.
- Breaking down complex issues and making viable decisions.
- Managing stress effectively.
- Optimizing resource use and monitoring resource allocation.
DESIRABLE EXPERIENCE AND QUALIFICATIONS
- Extensive network operations and management experience (12+ years).
- Masters degree in Engineering or Business Management.
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