Regional General Manager

14 hours ago

Islamabad, Islamabad, Pakistan Effective Business Solutions Full time

Masters degree in Engineering/Business management

PURPOSE OF POSITION:

  1. Responsible for maximizing regional sales and revenue with an increased focus on customer satisfaction.
  2. Delivers regional business performance by managing design, construction, and operations of the local access network, and ensures the availability of resources to each division for optimal performance.

ROLES & RESPONSIBILITIES

Manage Local Access Network
  • Propose local access network plan in conjunction with CTO and divisional heads, authorize and oversee construction of access network.
  • Operate and maintain local network by closely monitoring performance of divisions.
Oversee Customer Satisfaction
  • Manage customer satisfaction level in the region.
  • Ensure timely resolution of fault complaints.
  • Ensure that product is installed on time.
Generate Sales
  • Retain and increase the subscriber base.
  • Enhance existing revenue streams and optimize additional revenue streams at the regional level.
Monitor Operational Performance
  • Monitor and evaluate each division's performance against targets; take corrective actions as needed.
  • Control regional operations using SAP/CMS, integrated at HQ level.
  • Ensure the availability of resources for operations and maintenance.
Manage Facilities
  • Ensure safety and security of all organizational installations under jurisdiction.
Control Activities
  • Ensure compliance with budgets, targets, and deadlines through cost-efficient controls.
  • Ensure compliance with legal and ethical standards.
Undertake Performance Management
  • Monitor and evaluate employee performance.

Primary KPIs:

  • Ensure networks are restored within stipulated time.
  • Achieve revenue targets.
  • Achieve PSTN gross and net sales targets.
  • Reduce registered faults within the specified timeframe.
  • Reduce PSTN repeat fault percentage to predefined levels.
  • Provision quality service to customers.

Secondary KPIs:

  • Ensure success of divisional revamp projects.
  • Evaluate subordinate performance.
Job Specification

COMPETENCIES

Professional Competencies

  • Knowledge of regulations and standards applicable to the organization.
  • Experience in designing and implementing procedures.
  • Experience in management and control.
  • Strong knowledge of the telecom industry.
  • Understanding of organizational support and operating functions.
  • Knowledge of business operations and administration.
  • Project and process management skills.
  • Building support infrastructure for internal and external customers.
  • Facilitating new technological requirements and advancements.
  • Data management skills.
  • Supporting professional development and knowledge building.
  • Demonstrating informal leadership and team collaboration.
  • Anticipating client needs and problem-solving.
  • Exceeding expectations.
  • Breaking down complex issues and making viable decisions.
  • Managing stress effectively.
  • Optimizing resource use and monitoring resource allocation.

DESIRABLE EXPERIENCE AND QUALIFICATIONS

  • Extensive network operations and management experience (12+ years).
  • Masters degree in Engineering or Business Management.
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