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Level 2 IT Engineer

1 month ago


Islamabad, Islamabad, Pakistan PointofIT Full time

We're seeking a proactive and experienced Level 2 IT Engineer to join our technical support team. In this role, you'll provide high-quality remote and on-site support, implement IT infrastructure solutions, and ensure excellent customer satisfaction through timely issue resolution and clear communication.

Key Responsibilities:

Provide Level 2 support for cloud and on-premise infrastructure

Deploy and maintain servers, networks, storage, and virtual environments

Conduct technical audits, contribute to pre-sales proposals, and assist with client planning

Maintain accurate documentation, timesheets, and meet SLA/CSAT targets

Requirements:

Experience with Aruba, Azure, VMware ESXi or Hyper-V

Strong troubleshooting and problem-solving skills

Excellent interpersonal, verbal, and written communication skills

Ability to work independently and remain calm under pressure

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