Associate, Client Support

Join to apply for the Associate, Client Support role at S&P Global

Join to apply for the Associate, Client Support role at S&P Global

The Team

Client Support is a global team based in Mumbai, Ahmedabad and New York that provides support to investment professionals on the Visible Alpha platform.

About The Role

Grade Level (for internal use):

07

The Team

Client Support is a global team based in Mumbai, Ahmedabad and New York that provides support to investment professionals on the Visible Alpha platform.

Team members gain in-depth industry knowledge, read research reports and models, and develop technical skills. In addition, they work with different teams within the organization across various functional areas such as Sales, Success, Technology, and Content. We value excellence in our work, open communication, and effective collaboration

Responsibilities And Impact

• Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process.
• Become a domain, product, and workflow expert – allowing you to manage issues around data and application logic that require deep investigation.
• Communicate effectively and professionally with internal and external
  
  

stakeholders to promptly resolve questions and issues across all Visible Alpha

products.

• Escalate product, technical, and data issues to relevant departments with
  
  

sufficient information on time

• Create and maintain documents to track internal processes.
• Provide ongoing feedback to Product and Development teams to help build
  
  

scalable solutions for clients.

What We're Looking For

Basic Required Qualifications:

• 1-2 years of industry experience in a SaaS environment.
• Passion for client service domain. Understanding of Global Financial Markets and company's financial statements.
• Bachelor's degree in Business, Finance, Economics, Accounting, or Engineering is highly preferred.
• Excellent interpersonal and communication (written and verbal) skills with the
  
  

ability to communicate successfully across multiple audiences.

• Strong analytical and troubleshooting skills – you are passionate about problem solving and can think critically, multi-task, and succeed in high-pressure
  
  

environments

Additional Preferred Qualifications

• Master's Degree in Business or Finance is preferred.
• A good team player with the ability to work on their initiative.
  
  

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
  
  

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 317000

Posted On: 2025-06-13

Location: Mumbai, Maharashtra, IndiaSeniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionFinance and Sales

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