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Associate, DMS Client Support

4 weeks ago

Islamabad, Islamabad, Pakistan S&P Global Full time
About The Role

Grade Level (for internal use):

07

The Team: You will join a global, collaborative, and professional team where you will be able to gain broad knowledge within the financial world and beyond and work with expansive datasets including Market data, Fundamental data, ESG, Ratings, and more

The Impact: You will contribute to the team and company in a substantial way by answering client queries while showcasing your vast knowledge of our tools, data, and the industries we cover. You will integrate into a group with high expectations and can expect to have a significant impact on our customers' experience. Your position will be the critical link between the end-user and our products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, as a Channel Solutions Product Consultant, you will be providing the best and most efficient ways for our clients to achieve quality results. You can find more information on our main product, Xpressfeed, here:

https://www.spglobal.com/marketintelligence/en/solutions/xpressfeedtm

What's in it for you: You will start in a frontline role working with multiple levels of the team. Due to frequent interactions with sales and product management, this is a highly transparent role with potential for growth outside the department. You will also have access to our wide range and ever-growing selection of datasets. Feel free to take a look here:

https://www.marketplace.spglobal.com/en/

Responsibilities
  • Respond to inquiries for data feed and cloud service clients
  • Improve your technical expertise with User Acceptance Testing (UAT), MS Excel, and SQL.
  • Provide professional, timely, quality support of our feed-based products
  • Recording accurate and timely tracking of client issues within our Client Relationship Management system (Salesforce)
  • Documentation of newly found solutions and product updates
  • Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads
  • Staying current on existing and newly developed product offerings

Basic Qualifications

What we're looking for:
  • Minimum of Bachelor's degree in Finance, Business, Accounting, Economics or related field
  • Excellent English communications skills
  • Experience in Outlook, Word, and PowerPoint
  • Knowledge of corporate accounting statements such as the income statement, balance sheet, and cash flow statement
  • Excellent written and verbal interpersonal skills, strong attention to detail and ability to multitask and prioritize effectively
  • Team-player mentality with collaboration skills
  • Flexibility for changes in a dynamic environment
  • Advanced Excel experience
  • Desire and aptitude for continuous learning

Preferred Qualifications
  • 0-2 years working experience in a finance or data related position
  • Knowledge of investments including private equity, public equity, fixed income, ETF's, mutual funds, commodities, etc.
  • SQL experience
  • Proficiency with Capital IQ Platforms/Products

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What's In It For You?

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:EEO.Compliance@spglobal.comand your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

Job ID: 316630

Posted On: 2025-05-30

Location: Islamabad, Pakistan
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