Customer Support Advisor

2 weeks ago

Islamabad, Islamabad, Pakistan Synchronousservi ces Full time

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous; you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid problem-solving skills.

Job Description

Position: Customer Service Advisor

Hours: Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM (UK time)

About the Role

As a Customer Service Advisor, you will be the first point of contact for our clients — offering support through phone and email, solving queries with confidence, and building lasting relationships. Your role is central to delivering a seamless experience to our UK-based clients, ensuring timely responses, clear communication, and reliable issue resolution.

Key Responsibilities
  • Respond to inbound calls and emails from both new and existing clients.
  • Deliver accurate, concise information and aim for first-contact resolution.
  • Manage client relationships by providing courteous and consistent service.
  • Handle track & trace requests and resolve queries promptly.
  • Generate and share quotes as needed, supporting a variety of client inquiries.
  • Take full ownership of issues, ensuring timely follow-ups and resolutions.
What We're Looking For
  • Strong verbal and written English communication skills.
  • Professional, empathetic, and collaborative attitude.
  • Ability to manage time effectively and stay organized under pressure.
  • Previous customer service experience is an advantage.
  • PC proficiency and strong attention to detail.
Additional Requirements
  • Must pass a basic background check.
  • Checkable work history required.
What's great in the job?
  • Great team of smart people, in a friendly and open culture.
  • No dumb managers, no stupid tools to use, no rigid working hours.
  • No waste of time in enterprise processes, real responsibilities and autonomy.
  • Expand your knowledge of various business industries.
  • Create content that will help our users on a daily basis.
  • Real responsibilities and challenges in a fast-evolving company.
What We Offer

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are often organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

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