Client Relationship Management

Client Relationship Management (CRM) Consultant – US Construction Estimation CampaignClient Relationship Management (CRM) Consultant – US Construction Estimation Campaign

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Job Title: Client Relationship Management (CRM) Consultant – US Construction Estimation Campaign

Job Type: Full time (Monday to Saturday)

Reports To: CEO

Salary Range: 100K to 150K (Depend on Experience)

About the Role:

We are seeking a Consultant with specialized expertise in Client Relationship Management (CRM) within the US construction estimation domain. This individual will play a pivotal role in guiding and mentoring our CRM team, providing them with the tools, processes and best practices they need to effectively manage client relationships during the estimation phase of construction projects.

This is a hands on, action-oriented role, where the consultant will directly shape how the team interacts with clients, collects necessary data, communicates estimation results and addresses client concerns, ensuring the team's work aligns with both client expectations and internal construction estimation processes.

Key Responsibilities:

Guiding CRM Processes:

o Develop and deliver clear step by step guidance for the CRM team on how to handle client interactions from initial contact to project completion, focusing on the estimation phase.

o Establish efficient workflows for CRM team members to follow when handling client inquiries, feedback, and project updates.

o Provide hands on training to the CRM team on how to interpret and communicate construction estimation data effectively to clients.

o Mentor the team on building strong client relationships and managing expectations during the estimation and project scope phases.

Client Communication Framework:

o Create communication templates and scripts for CRM team members to follow when engaging with clients (e.g., response templates for bid updates, Request for Information, follow up emails, and handling delays or issues).

o Advise on how to properly manage client expectations, particularly in scenarios where changes to the estimate may occur.

Collaborating with Estimation Teams:

o Guide the CRM team on how to liaise effectively with the estimation team to gather necessary project data and translate this into client facing communications.

o Ensure the CRM team understands the nuances of the estimation process, so they can act as knowledgeable intermediaries between clients and estimators.

Client Data Management:

o Advise on best practices for collecting and maintaining client data, ensuring that the CRM team effectively tracks client preferences, requirements and feedback within CRM systems.

o Ensure all client related information is captured in a way that allows the CRM team to deliver personalized, responsive service throughout the project.

Problem Solving & Conflict Resolution:

o Guide the CRM team on how to address client complaints or concerns related to estimates, delays, or project changes, providing strategies for effective issue resolution.

o Offer guidance on difficult conversations (e.g., explaining why estimates may need to change or delays in bidding) and help the CRM team find constructive solutions.

Reporting and Feedback:

o Establish a framework for the CRM team to report on client interactions, feedback, and CRM performance and use this data to continuously refine client management strategies.

o Provide recommendations on how to measure CRM effectiveness in relation to construction estimates and client satisfaction.

Best Practices Implementation:

o Introduce and enforce best practices in client relationship management specific to the construction estimation industry, ensuring the CRM team is always aligned with industry standards.

o Work with the CRM team to adapt and adjust strategies as needed based on project scope, client size and complexity of the estimates.

Qualifications:

Experience:

o 3-5 years in Client Relationship Management (CRM) within the US construction estimation industry, with specific knowledge in construction estimation.

o Experience in managing client relationships and guiding teams in client facing roles within construction related projects.

Industry Knowledge:

o Strong understanding of construction estimation processes, including takeoffs, bids, scope changes and project timelines.

o Familiarity with construction management tools and CRM systems used in construction related projects.

Leadership Skills:

o Proven experience in leading teams or acting as a consultant to guide teams through process improvements.

o Strong ability to mentor and train a team on both technical skills and client relationship management best practices.

o Exceptional ability to communicate complex information (e.g., estimates, bids, changes) clearly and concisely to clients.

o Strong interpersonal skills to build rapport and trust with both internal teams and external clients.

Problem Solving:

o Ability to quickly assess situations and guide the team in finding solutions to issues with client expectations or project changes.

Organizational Skills:

o Strong ability to establish clear processes and workflows for the CRM team to follow, ensuring smooth and efficient handling of client relationships.

Why Join Us?

• You will have the opportunity to shape the way our CRM team operates, directly impacting client satisfaction and project success.
• Work in a dynamic and collaborative environment where your expertise will be highly valued.
• Competitive compensation based on experience and the impact of your work.
• Opportunity to drive real change within our CRM operations in the construction industry.

How to Apply:

Please submit your resume that highlights your experience in CRM and US Based construction estimation. We would love to hear how you can bring your expertise to help guide our CRM team to success

Or directly send your resume at WhatsApp +92 307 4375015

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time
• IndustriesConstruction

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