Client Relationship Manager

11 hours ago

Lahore, Punjab, Pakistan beBeeRelationship Full time

Job Title: Client Relationship Manager

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  • Coordinate with new clients or existing clients to establish strong working relationships and ensure client satisfaction.
  • Provide leads to subscribed professionals after thorough verification process ensuring accuracy and reliability of the information.
  • Regularly update lead status in the file on a daily or weekly basis to maintain transparency and keep stakeholders informed.
  • Follow up on forwarded leads from professionals at 2-3 day intervals and update the status in the file to track progress.
  • Align every verified lead with one of the three professionals, aiming for at least 70% alignment rate to optimize results.
  • Monitor aligned projects until they are awarded to professionals, providing ongoing support and assistance as needed.
  • Send welcome messages to subscribed professionals and stay in touch with them throughout their subscription period.
  • Reach out to professionals when their package completes, offering further support and guidance if required.
  • Share leads with the verification officer if the end-user is non-serious or consistently unresponsive.
  • Request professionals to provide details about their selected areas according to their package and update the file accordingly.
  • Send lead reports to professionals after verifying the information with the verification officer.
  • Share a list of completed subscriptions on a monthly basis.
  • Ensure all subscribers remain satisfied with the company through regular follow-up and contact.
Key Responsibilities:

• Maintain strong communication skills (English, Urdu)

• Problem-solving and effective communication skills

• Minimum 2 years of relevant experience

• Experience from service industry, national and/or international NGOs

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