Customer Relations Specialist

Direct message the job poster from Zystems

Job Title: Customer Specialist & Client Manager

Company: Zystems

Location: [Insert Location]

Contract Type: Full-time | Onsite | 2-Year Contract

Zystems, we empower businesses across solar, finance, and tech-driven sectors with transformative customer experience and CRM-led operations. As a leader in scalable recruitment and IT support services, we are now seeking a dynamic Customer Specialist & Client Manager to lead strategic client relationships and manage enterprise CRM platforms to elevate sales performance, customer retention, and operational outcomes.

Role Overview

We are hiring a Customer Specialist & Client Manager with strong experience in CRM implementation, client success, and B2B/B2C engagement strategies. The ideal candidate will bring hands-on expertise in HubSpot, Zoho, Salesforce, Pipedrive, and Microsoft Dynamics 365. You will play a key role in managing high-value client accounts, optimizing the customer journey, and contributing directly to company revenue and growth initiatives.

Key Responsibilities

• CRM Strategy & Optimization: Lead the full-cycle CRM implementation, configuration, and automation for internal teams and clients.
• Client Management: Manage and grow enterprise-level client relationships, ensuring satisfaction and retention across sectors, especially in solar and finance.
• Sales Account Oversight: Drive account growth by overseeing client sales portfolios (up to $10M+), forecasting sales performance, and recommending strategic improvements.
• Lead Generation & Follow-Up: Collaborate with marketing to refine lead pipelines, boost lead quality by up to 40%, and ensure timely follow-up.
• Team Leadership: Supervise and mentor a team of 12+ sales/customer representatives, ensuring communication standards and client alignment.
• Product Care Support (Solar): Deliver operational excellence by implementing product care strategies, reducing ticket volume and improving upsell rates.
• Workflow Automation: Build intelligent workflows across CRM platforms to enhance user productivity and reduce redundant processes.
• Client Reporting & Analysis: Deliver insights and performance analytics on customer data, engagement, and campaign outcomes.
• Cross-Department Collaboration: Act as the bridge between sales, marketing, finance, and operations to ensure seamless service delivery.

Required Qualifications

• Proven experience in CRM management and client support (Minimum 5–8 years preferred).
• Hands-on expertise in HubSpot, Salesforce, Zoho, Pipedrive, and Microsoft Dynamics 365.
• Deep understanding of B2B and B2C customer journeys.
• Experience managing multi-million-dollar sales accounts and executing strategy.
• Strong knowledge of the solar industry's post-sales and care operations is a plus.
• Strong communication, presentation, and client relationship skills.
• Proficiency in process automation, reporting, and cross-functional CRM workflows.
• Bachelor's degree in Business, Marketing, or related field (Master's preferred).

Contract & Benefits

• Type: 2-Year Full-Time Contract
• Location: Onsite
• Compensation: Competitive salary + performance bonuses
• Perks: Career development support, CRM certifications, paid leave, and the opportunity to grow into a senior leadership role

How to Apply

If you're ready to lead client success and CRM transformation with an impact-driven team, apply now or email us directly at robin@z-ystems.com.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time
• IndustriesProfessional Services

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