Customer Relations Specialist

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 900,000 - 1,200,000

Are you a customer service professional looking for a new challenge?

">Job Description

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Representative.

">

As a key point of contact for our valued customers, you will be responsible for ensuring a seamless and pleasant experience through professional communication and problem-solving skills.

">Key Responsibilities:">
  • Respond promptly to customer inquiries via phone, email, and social media platforms.">
  • Address customer complaints effectively, providing appropriate solutions and alternatives.">
  • Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.">
  • Follow up with customers to ensure their concerns are resolved to satisfaction.">
  • Process orders, refunds, and exchanges as needed, ensuring accurate and timely execution.">
  • Collaborate with internal teams (e.g., sales and production) to resolve customer issues efficiently.">
  • Keep up-to-date with product knowledge to provide accurate information to customers.">
  • Identify and escalate priority issues to the appropriate departments.">
">

Requirements:

">

To succeed in this role, you will need:

">
  • ">
  • Excellent verbal and written communication skills in English and Urdu.">
  • Strong problem-solving and conflict-resolution skills.">
  • Proficient in using MS Office and CRM tools.">
  • Ability to multitask and work under pressure in a fast-paced environment.">
  • Customer-oriented mindset with a friendly and professional demeanor.">
">

What We Offer:

">

Our organization values our employees' hard work and dedication, offering a competitive salary and benefits package.

">

If you are passionate about delivering exceptional customer service and building strong relationships, we would love to hear from you

"],

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