Call Centre Representatives

3 days ago

Lahore, Punjab, Pakistan Talk Agent Full time

We at Talk Agent, are hiring customer service representatives to manage customer queries and complaints. Talk Agent is a reputable Call Center providing customer support and satisfying clients for over a decade.

Aa a Customer Service Representative, or CSR, you will will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

As a CSR, you will be responsible to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

Requirements:

  • High School Diploma, Bachelors, Masters, or equivalent.
  • EXCELLENT spoken and written communication skills
  • Previous experience working with customer support/ client service representative is a plus
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to stay calm when customers are stressed or upset.

Salary Range:

  • 25k to 40k per month

3 shift are available

  • 8:00 am to 4:00 pm
  • 4:00 pm to 12:00 am
  • 12:00 am to 8:00 am
Job Specification

Excellent oral and written communication
English Fluency
Calm personality
Bachelors/Intermediate

#J-18808-Ljbffr

  • Call Centre

    3 days ago

    Lahore, Punjab, Pakistan Tkxel LLC Full time

    Tkxel is a leading softwaredevelopment company located in Reston, Virginia. We are committedto develop innovative software solutions for leading enterprisesin the world, helping them grow their businesses using latesttechnology solutions.Job DescriptionRole Summary:We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time...

  • Call Centre Specialist

    3 days ago

    Lahore, Punjab, Pakistan beBeeSpecialist Full time $45,000 - $65,000

    Job SummaryWe are seeking a skilled Call Centre Specialist to join our team. As a vital member of our call centre operations, you will be responsible for monitoring our real-time performance, tracking key metrics, and ensuring smooth operations.This role requires strong attention to detail, active listening skills, and the ability to work effectively in a...

  • Call Centre Agent

    4 weeks ago

    Lahore, Punjab, Pakistan Toor Resource Full time

    Call Centre Agent Toor Resource, Pakistan A USA based Company needs dedicated leads generation and appointment setting team for Home Improvement Project.Experience:Call centre sales/Leads Generations/ Appointments Settings experience would be preferred, but not necessary as all necessary training will be provided.Job SpecificationSkills Required:- Fluent...

  • Call Centre Sales Executive

    2 days ago

    Lahore, Punjab, Pakistan Calliber Links Full time

    Call Centre Sales Executive Calliber Links, Pakistan Are you looking for an exciting career opportunity that offers flexibility, a competitive salary, and a dynamic work environment? Look no further We are thrilled to invite motivated individuals to join our team as Call Centre Sales Executives.Position: Call Centre Sales ExecutiveWorking Hours: Choose from...

  • Call Centre Agent

    12 hours ago

    Lahore, Punjab, Pakistan Snap It Up Full time

    Fresh graduates with a degree in any field are encouraged to applySnap It Up is a leading e-commerce business based in Lahore, specializing in providing top-notch services to our customers. We are looking for enthusiastic and motivated fresh graduates to join our dynamic team as Call Centre Agents. This role offers an excellent opportunity to kick-start your...

  • Call Centre Executive

    12 hours ago

    Lahore, Punjab, Pakistan Tech Zone Consultancy Full time

    Fresh graduates with a degree in any field are encouraged to applyTech Zone Consultancy is a leading recruiting agency in Pakistan specializing in providing exceptional consumer services. We are seeking enthusiastic fresh graduates also experienced ones to join our evening call centre team in Lahore. This is an excellent opportunity for individuals looking...

  • Call Center Representative

    4 weeks ago

    Lahore, Punjab, Pakistan NeoXtreme Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from NeoXtremeCompany DescriptionNeoXtreme is a sales and customer service company based in DHA Phase 3, Lahore. We connect businesses with skilled Sales Executives and Customer Service Representatives (CSRs). Our mission is to help brands grow through smart...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan RsfSoft Full time

    1 week ago Be among the first 25 applicantsCompany DescriptionRSF Soft is a leading company in Website Development, Software Development, and Website Marketing, dedicated to transforming businesses into online powerhouses. We specialize in driving websites to the first page of Google with proven SEO techniques. Our comprehensive services include SEO...

  • Call Center Representative

    2 weeks ago

    Lahore, Punjab, Pakistan VIRE HR Solutions Full time

    VIRE Hr solution is seeking a highly motivated and customer-oriented Call Center Representative to join our team.As a Call Center Representative, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, and resolving customer inquiries and concerns. Join our fast-paced and dynamic work environment, where...

  • Call Center Manager

    27 minutes ago

    Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time

    Next Age Technologies (Pvt) Ltd, PakistanNextAge Technologies Pvt. Ltd. Requires the services of an experienced "Call Centre Manager" Male/Female for its Lahore Call Centre;Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintains call distribution system by configuring the telephone to automatically distribute calls uniformly...