Associate Director

About the Role:

Grade Level (for internal use):

12

The Role:
The Domain creates documentation or transcripts for both external and internal clients from both financial and non-financial-related events, calls or videos. The domain offers several products some of which are, but not limited to, a final error-free copy, a live streaming product for real time capture of events, preliminary copy, and a copy of the event in audio format. In addition to transcription, the team assists in the collection of other business information such as corporate executive related data, and various other key data for inclusion on the companies' robust financial data platform during off-peak.

Reporting Matrix Defined
The Associate Director will directly report to the Director for Transcripts.

Role/Duties

• Oversees and takes full responsibility of Transcripts Operations teams located in or across the regions and directly manages cross-functional team heads both for Production and Support for a range of Ops management activities.
• Takes full responsibility for the day-to-day operations ensuring all internal and client Service Level and Key Performance Indicators green, meeting and exceeding targets consistently at all intervals.
• Manages multiple operational or project teams across different sites in planning and implementing process and operational changes across different teams.
• Inventories the critical business processes, including internal controls required to support business and regulatory requirements by initiating and implementing projects on development and continuous improvement of the transcription workflow process.
• Leads business governance team across assigned business/region for workflow systems with a focus on managing process, productivity and functionality improvements.
• Manages metrics review to refine the indicators by which process and/or content quality is measured. Provides fact-based interpretation and analysis of findings and knowledge based recommendations to senior leadership.
• Manages content management projects or initiatives that are important to the business. Leads business governance team across assigned area/region
• Responsible for creating, developing, sustaining, and managing high performing global teams.
• Provides leadership, development, and mentoring of People Managers and Individual Contributors.
• Provides timely and regular feedback to business stakeholders and secures regular cascades and communication across all verticals.
• Regularly meets and cascades management directive and updates to the entire Transcripts Management on Productivity, Timeliness, and Quality and instills the company's purpose, core values and vision
• Maintains low employee attrition and high morale within the team.
• Promotes and is responsible for providing a motivating, encouraging and supportive work atmosphere for the entire Transcription Domain.
  

Requirements

• At least 5-7 years of experience managing large teams of around ~100.
• Solid background on the Transcription business, workflow, and overall capability.
• Adept at problem solving and workstream management through LEAN, as wells as in utilizing Transcription-related and general enterprise workflow, collection, and reporting tools and through apt Robotics, Automation and Machine Learning solutions.
• Excellent relationship-management skills at all organizational levels including Senior stakeholders.
• Excellent communication, organizational, time and project management skills.
• Action–oriented and detailed-oriented.
• Strong ability to learn and apply new/emerging technologies.

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

10 - Officials or Managers (EEO-2 Job Categories-United States of America), DTMGOP Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)
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