
jr. customer support executive
4 weeks ago
We are seeking enthusiastic and charismatic individuals with knowledge and experience in International E-Commerce to assist customers on platforms such as eBay, Amazon, Walmart, and other international marketplaces.
Job Responsibilities- Manage complex customer situations promptly and professionally.
- Deliver exceptional customer experience as measured by performance objectives and core values.
- Express interest and courtesy in communication with each customer.
- Identify and assess customer needs to ensure satisfaction.
- Provide accurate, valid, and complete information using appropriate methods.
- Answer calls professionally and offer solutions to customers.
- Respond to customer queries within the specified time frame.
- Minimum qualification: Intermediate or Bachelor's degree.
- Fluent in reading, writing, and speaking English with a good accent.
- Web-savvy with in-depth knowledge of the internet, search engines, and e-commerce.
- Strong writing and communication skills.
- Customer-oriented with the ability to adapt and respond to different customer types.
- Market competitive salary
- Bonuses
- Annual appraisals
- Health insurance
- Transport allowance
- Annual paid leaves
- Leave encashment
- Location: PECHS, Block 6, Karachi
- Working days: Monday – Saturday
- Working hours: 6 pm to 3 am (Saturday 6 pm to 11 pm)
- Full-time
- Mid-Senior level
- Full-time
- Other
- Information Services
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