jr. customer support executive

4 days ago


GulshaneIqbal Town, Pakistan GE Solucions Full time

We are seeking enthusiastic and charismatic individuals with knowledge and experience in International E-Commerce to assist customers on platforms such as eBay, Amazon, Walmart, and other international marketplaces.

Job Responsibilities
  • Manage complex customer situations promptly and professionally.
  • Deliver exceptional customer experience as measured by performance objectives and core values.
  • Express interest and courtesy in communication with each customer.
  • Identify and assess customer needs to ensure satisfaction.
  • Provide accurate, valid, and complete information using appropriate methods.
  • Answer calls professionally and offer solutions to customers.
  • Respond to customer queries within the specified time frame.
Job Requirements
  • Minimum qualification: Intermediate or Bachelor's degree.
  • Fluent in reading, writing, and speaking English with a good accent.
  • Web-savvy with in-depth knowledge of the internet, search engines, and e-commerce.
  • Strong writing and communication skills.
  • Customer-oriented with the ability to adapt and respond to different customer types.
Job Offerings
  • Market competitive salary
  • Bonuses
  • Annual appraisals
  • Health insurance
  • Transport allowance
  • Annual paid leaves
  • Leave encashment
Other Details
  • Location: PECHS, Block 6, Karachi
  • Working days: Monday – Saturday
  • Working hours: 6 pm to 3 am (Saturday 6 pm to 11 pm)
Job Type
  • Full-time
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Other
Industry
  • Information Services
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