
Quality Assurance
2 weeks ago
Job Title: Quality Assurance - Audio Calls and Text (Morning Shift)
Job Type: Full-Time, onsite
Shift Timings: Morning Shift (8 am to 5 pm)
Transport: Available for females
Job Summary:
We are seeking a JR. Quality Assurance Executive to monitor and evaluate audio calls and text-based interactions. Freshies are welcomed to apply
Key Responsibilities:
- Listen to recordings and assess communication quality based on predefined criteria.
- Provide constructive feedback to agents to improve performance and adherence to quality standards.
- Maintain detailed QA reports.
Requirements:
- Experience in quality assurance, preferably in a customer service or call center environment (Not required).
- Strong analytical skills with attention to detail.
- Excellent communication and feedback-giving abilities.
- Ability to work independently and in a team environment.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Engineering and Information Technology
Industries: IT Services and IT Consulting
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Quality Assurance
1 week ago
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