Quality Assurance

1 week ago


Karachi, Sindh, Pakistan Intersys Ltd. Full time
Quality Assurance - Audio Calls and Text (Freshies - Morning Shift)

Job Title: Quality Assurance - Audio Calls and Text (Morning Shift)

Job Type: Full-Time, onsite

Shift Timings: Morning Shift (8 am to 5 pm)

Transport: Available for females

Pay: 45k

Job Summary:

We are seeking a JR. Quality Assurance Executive to monitor and evaluate audio calls and text-based interactions. Freshies are welcomed to apply

Key Responsibilities:

  • Listen to recordings and assess communication quality based on predefined criteria.
  • Provide constructive feedback to agents to improve performance and adherence to quality standards.
  • Maintain detailed QA reports.

Requirements:

  • Experience in quality assurance, preferably in a customer service or call center environment (Not required).
  • Strong analytical skills with attention to detail.
  • Excellent communication and feedback-giving abilities.
  • Ability to work independently and in a team environment.

Seniority level: Entry level

Employment type: Full-time

Job function: Quality Assurance

Industries: IT Services and IT Consulting

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