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Quality Assurance and Training Lead

1 week ago

Karachi, Sindh, Pakistan IntraCare Full time
Job Description

The QA Operations Director - IntraCare will be responsible for managing quality assurance, training, and program integrity activities for IntraCare. This individual will oversee the definition of quality requirements, standards, methodologies, and procedures, including processes to perform self-analysis and quality measurement of performance.

This role requires a strong background in operations management and compliance, with experience in managing quality assurance activities for major programs or projects. The ideal candidate will have excellent communication, organizational, and leadership skills, as well as proficiency with new technology, software applications, and phone systems.

  • Manage quality assurance, training, and program integrity activities for IntraCare.
  • Develop and implement quality requirements, standards, methodologies, and procedures.
  • Ensure timely completion of daily, weekly, and monthly quality assurance tasks.
Key Responsibilities
  • Monitor and evaluate agent performance.
  • Provide coaching and learning opportunities to employees.