Call Center Representative

2 weeks ago


Karachi, Sindh, Pakistan Lalani & Associates Full time
Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve customer inquiries, complaints, and issues in a timely and prompt manner.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Document customer interactions and update records in the system accurately.
  • Meet daily/weekly targets for call handling and customer satisfaction.
  • Follow communication scripts and guidelines provided by the company.
  • Collaborate with team members and report recurring issues to supervisors.
  • Ensure compliance with company standards and data protection policies.

Candidates can send their resumes to ''

Qualifications
  • Freshers are encouraged to apply.
  • Candidates with 6 to 12 months of call center or customer service experience will be given preference.
  • Strong communication skills (verbal and written).
  • Ability to work in a fast-paced environment with multitasking skills.

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