Senior Manager Sales Support

ARE YOU READY TO RISE WITH PTCL GROUP

With our unwavering #ReadyToRise mindset, we have been recognized as an award-winning BEST PLACE TO WORK in the Telecom and Technology sector in Pakistan.

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for leading the sales support function within the organization, overseeing a team that includes Executives of Sales Order Processing, KYC & Feasibility, Quality of Sales, and Channel Monitoring & Efficiency. This role ensures that all sales processes are executed efficiently and effectively, supporting the overall sales strategy and objectives. The Senior Manager will work closely with the Director of Sales to optimize sales operations, enhance customer experience, and drive revenue growth.

HOW CAN YOU EXPRESS YOUR TALENT

Leadership & Team Management:

• Lead and manage the sales support team, providing direction, coaching, and mentorship to enhance team performance.
• Conduct regular performance reviews, setting clear goals and expectations for team members.
• Foster a collaborative team environment that encourages innovation and continuous improvement.

Sales Process Optimization:

• Oversee and streamline sales support processes, ensuring they align with organizational goals and customer needs.
• Collaborate with Assistant Managers to identify inefficiencies in the sales order processing, KYC, feasibility checks, quality assurance, and channel performance.
• Implement best practices and standard operating procedures (SOPs) to enhance overall sales support operations.

Coordination with Sales Teams:

• Work closely with the Director of Sales to align sales support activities with broader sales strategies and initiatives.
• Facilitate communication and collaboration between sales teams and support functions to ensure smooth execution of sales processes.
• Address any challenges or issues faced by sales teams, providing solutions and support as needed.

Quality Assurance:

• Monitor and evaluate the quality of sales orders and customer interactions to ensure compliance with company standards.
• Implement metrics and reporting systems to track quality outcomes and identify areas for improvement.
• Collaborate with the Quality of Sales team to enhance customer satisfaction and reduce churn.

Data Analysis & Reporting:

• Analyze sales support performance data and metrics to inform decision-making and strategic planning.
• Prepare and present reports on sales support activities, outcomes, and recommendations to the Director of Sales.
• Utilize data insights to drive continuous improvement initiatives and enhance sales support effectiveness

Training & Development:

• Develop training programs for sales support staff, ensuring they have the necessary skills and knowledge to succeed in their roles.
• Promote a culture of learning and development within the sales support team, encouraging team members to pursue ongoing education and training opportunities.
• Evaluate the effectiveness of training programs and make adjustments as needed.

Customer Experience Enhancement:

• Work with the sales support team to ensure a seamless customer experience throughout the sales process.
• Gather customer feedback and insights to identify opportunities for enhancing the sales support function.
• Collaborate with other departments to align customer experience strategies with sales objectives.

Qualifications & Skills:

• Education: Bachelor's degree in business administration, Sales, Marketing, or a related field; an MBA is a plus.
• Experience: 5-7 years of experience in sales support, operations, or management roles, preferably in the telecom industry.
• Technical Skills:
• Proficiency in sales management software and CRM systems.
• Strong analytical skills with experience in data reporting and performance metrics.
• Knowledge of sales processes, quality assurance, and compliance standards.
• Soft Skills:
• Exceptional leadership and interpersonal skills, with the ability to motivate and develop teams.
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, capable of collaborating across functions.

Key Competencies:

• Strong focus on operational efficiency and quality improvement.
• Ability to drive results through effective team management and support.
• Data-driven approach to decision-making and performance optimization.
• Commitment to enhancing customer experience and satisfaction.

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo