Cafe Manager

2 weeks ago

Faisalabad City Tehsil, Pakistan Second Cup Pakistan Full time
Cafe Manager
Second Cup Pakistan, Pakistan

Cafe Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, and supports shift supervisors and baristas to ensure that the team will provide consistent products, a clean working environment, and the highest level of guest experience.

Key Duties & Responsibilities:

  • Demonstrating passion and confidence for the Second Cup Brand
  • Honor guests by providing quick, friendly, and genuine service
  • Generates guest satisfaction; responds appropriately to guest concerns.
  • Manages and motivates shift supervisors and baristas
  • Develops and implements café policies and procedures
  • Ensures that shift supervisors and Baristas are adhering to all Second Cup Standards and that product quality and guest services are always consistent.
  • Responsible for hiring, firing, training, and conducting performance reviews
  • Assist the Operations Manager with placing orders of supplies required for the café

Required Knowledge, Skills, and Abilities:

  • Highly motivated
  • Handle multiple tasks at one time
  • Maintain a positive morale and professional attitude at all times
  • Excellent management and leadership skills
  • Have an understanding of food and beverage operations
  • Must be flexible and able to work days, evenings, and weekends when called upon
  • Detailed-oriented; strong time management, prioritization and organizational skills
  • Strong written and verbal communication skills with the ability to effectively negotiate and resolve conflict.
  • Communicate with coworkers & management to solve issues and prove quality & service
  • Works with baristas, shift supervisors and management to effectively implement positive change
  • Ensures all baristas and shift supervisors are following cash handling procedures at all times
  • Follow business procedures for handling voids and cash-handling mistakes
  • End-of-shift reconciliation of cash and register records
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