Cafe Manager

Cafe Manager is responsible for the successful daily operations of the café. He/she hires, trains, manages, and supports shift supervisors and baristas to ensure that the team will provide consistent products, a clean working environment, and the highest level of guest experience.

Key Duties & Responsibilities:

• Demonstrating passion and confidence for the Second Cup Brand
• Honor guests by providing quick, friendly, and genuine service
• Generates guest satisfaction; responds appropriately to guest concerns.
• Manages and motivates shift supervisors and baristas
• Develops and implements café policies and procedures
• Ensures that shift supervisors and Baristas are adhering to all Second Cup Standards and that product quality and guest services are always consistent.
• Responsible for hiring, firing, training, and conducting performance reviews
• Assist the Operations Manager with placing orders of supplies required for the café

Required Knowledge, Skills, and Abilities:

• Highly motivated
• Handle multiple tasks at one time
• Maintain a positive morale and professional attitude at all times
• Excellent management and leadership skills
• Have an understanding of food and beverage operations
• Must be flexible and able to work days, evenings, and weekends when called upon
• Detailed-oriented; strong time management, prioritization and organizational skills
• Strong written and verbal communication skills with the ability to effectively negotiate and resolve conflict.
• Communicate with coworkers & management to solve issues and prove quality & service
• Works with baristas, shift supervisors and management to effectively implement positive change
• Ensures all baristas and shift supervisors are following cash handling procedures at all times
• Follow business procedures for handling voids and cash-handling mistakes
• End-of-shift reconciliation of cash and register records