
Senior Care
1 week ago
Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
About the role
The Care and Service Operation Associate will be responsible for ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients. This role involves coordinating between departments, resolving service issues, and improving customer satisfaction through efficient service delivery.
What you'll do
KYC Processing & Compliance:- Process KYC documentation according to established procedures and within agreed SLAs.
- Conduct thorough reviews of customer information to verify identity and assess risk.
- Maintain accurate and up-to-date KYC records in the system.
- Respond promptly and accurately to RFIs related to remittance transactions.
- Monitor transactions for suspicious activity and escalate potential risks as needed.
- Perform investigations on flagged transactions and discrepancies.
- Coordinate service requests and ensure timely resolution.
- Work with internal teams and external partners to streamline service processes.
- Work with internal departments to ensure compliance with regulatory requirements.
- Monitor and analyze service performance metrics.
- Identify and suggest improvements for operational efficiency.
- Act as a bridge between customers and internal departments.
- Collaborate with technical teams to resolve service-related issues.
- Provide regular updates to stakeholders on service operations.
- Conduct follow-ups to ensure service requests are completed to the customer's satisfaction.
What you'll need
- Bachelor's degree
- 1-3 years of experience in customer service, service operations, or a similar role.
- Strong communication and interpersonal skills.
- Problem-solving abilities with a customer-centric approach.
- Proficiency in CRM software.
- Ability to multitask and handle high-pressure situations.
What we'll provide you
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
-
Senior Care
1 week ago
Lahore, Punjab, Pakistan Careem Networks FZ LLC Full timeSenior Care & Service Operations Associate - PayLahore, PakistanCareem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires....
-
Senior Care Operations Associate
1 week ago
Lahore, Punjab, Pakistan Careem Full timeAbout the RoleThe Care and Service Operation Associate will play a critical role in ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients. This position involves coordinating between departments, resolving service issues, and improving customer satisfaction through efficient service delivery.You will...
-
Healthcare Home Care Marketing Expert
2 days ago
Lahore, Punjab, Pakistan Nurse Next Door Full timeCompany OverviewNurse Next Door Home Care Services is a rapidly growing provider of flexible, affordable, and quality care options for seniors. With services ranging from companionship to around-the-clock care from registered nurses, we aim to give families peace of mind and help seniors celebrate aging. Founded in 2001, we operate internationally, with a...
-
Senior Buyer for Home Care Commodities
1 week ago
Lahore, Punjab, Pakistan Tajir Full timeAbout the RoleWe are seeking a highly skilled Procurement Executive to join our team and manage the home care category. As a key member of our procurement team, you will be responsible for developing strategies to increase sales and profitability, managing supplier relationships, and negotiating prices to ensure optimal profitability.Requirements>5 years of...
-
Entry Level Customer Care Expert
2 weeks ago
Lahore, Punjab, Pakistan Planlab Solutions Full timeEntry Level Customer Care ExpertJoin our team at Planlab Solutions as an Entry Level Customer Care Expert and take the first step towards a successful career in customer service.This role involves providing high-quality support to our global clients while learning and growing with our organization.Key Responsibilities:Assist with email, live chat, and phone...
-
Technical Lead
3 days ago
Lahore, Punjab, Pakistan 365 Care Group Full timeWe are looking for a talented Senior React Native Developer to join our team at 365 Care Group. The ideal candidate will have a strong background in mobile application development, with a focus on React Native, TypeScript, and Fintech applications.About the Role:Develop high-quality mobile applications using React Native and TypeScript.Implement state...
-
Senior Academic Instructor
7 days ago
Lahore, Punjab, Pakistan Oxbridge Digital Full timeAbout the RoleOxbridge Digital is seeking a Senior Academic Instructor in Eye Care Education to join our faculty. This role involves teaching and mentoring students in Optometry and Orthoptics programs.Key Responsibilities:Teach assigned courses, incorporating innovative pedagogies and technologies.Develop and implement curriculum, ensuring alignment with...
-
Sale & Marketing
3 weeks ago
Lahore, Punjab, Pakistan Web Care House (Pvt) Ltd Full timeDirect message the job poster from Web Care House (Pvt) LtdLaravel | WordPress | Shopify | Full Stack Developer | Brand Development | E-Commerce Solution | Team LeadCompany DescriptionWelcome to Web Care House (PVT) LTD, a dynamic software house based in Lahore, Pakistan, with a global presence. We are passionate about transforming ideas into digital reality...
-
Elderly Care Marketing Strategist
2 days ago
Lahore, Punjab, Pakistan Nurse Next Door Full timeAbout UsAt Nurse Next Door, we strive to provide quality care options for seniors and support their families. Our goal is to be a globally admired brand in the healthcare industry.We're seeking a passionate Digital Marketing Specialist to join our team in Lahore. This role will involve creating and executing innovative digital marketing campaigns that...
-
Senior React Native Developer
3 weeks ago
Lahore, Punjab, Pakistan 365 Care Group Full timeWe are seeking a highly skilled and experienced Senior React Native Developer to join our dynamic team. The ideal candidate will have 3+ years of experience in mobile application development, with a strong focus on React Native, TypeScript, and Fintech applications. You will play a key role in designing, developing, and maintaining high-quality mobile...
-
Lahore, Punjab, Pakistan CRMXO | SaaS solutions Full timeSoftware Developer for Medical Care Software RequiredThe ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.ResponsibilitiesDevelop quality software and web applicationsAnalyze and maintain existing software applicationsDesign highly scalable,...
-
Senior Services Digital Growth Specialist
2 days ago
Lahore, Punjab, Pakistan Nurse Next Door Full timeAbout UsNurse Next Door is committed to providing flexible, affordable, and quality care options for seniors. We aim to give families peace of mind and help seniors celebrate aging. Our Lahore location offers an exciting opportunity to be part of a caring and dedicated team.We're looking for a skilled Digital Marketing Specialist to create and execute...
-
Senior Software Engineer
3 days ago
Lahore, Punjab, Pakistan 365 Care Group Full timeWe are seeking a highly skilled and experienced Senior React Native Developer to lead our dynamic team. The ideal candidate will have 3+ years of experience in mobile application development, with a strong focus on React Native, TypeScript, and Fintech applications.Key Responsibilities:Design and Development: Design, develop, and maintain high-quality mobile...
-
Senior Pharmacy Professional
1 day ago
Lahore, Punjab, Pakistan Cure Pharmacy Full timeAbout Us:Cure Pharmacy is a leading provider of pharmaceutical services in Lahore, Pakistan. We are committed to delivering exceptional patient care and promoting health and wellness in our community.We are seeking a highly skilled and experienced Retail Pharmacist to join our team. The ideal candidate will have a strong background in retail pharmacy...
-
Senior Business Development
23 hours ago
Lahore, Punjab, Pakistan Grab Tech Solutions Full timeSenior Business Development - Medical Billing6 days ago Be among the first 25 applicantsDirect message the job poster from Grab Tech Solutions.Are you a results-driven sales professional with a passion for healthcare and a knack for closing deals? Grab Tech Solutions is expanding its team and we're looking for a Business Development Executive to take charge...
-
Customer Care Representative
7 days ago
Lahore, Punjab, Pakistan Systems Limited Full timeWe are urgently hiring Customer Support Executives (CSE) for our voice process domain. The role requires excellent communication skills, a customer-first attitude, and the ability to handle queries and resolve issues efficiently during night shifts.Responsibilities:Handle inbound and outbound customer calls professionally and efficiently.Address customer...
-
Senior Software Engineer
3 days ago
Lahore, Punjab, Pakistan Cure Md Full timeSenior Software Engineer / Team Lead Cure Md, Pakistan CureMD has been the leading provider of quality software solutions to the healthcare industry of USA for over 10 years. We have been at the forefront to advance the science of health services and improve the quality of care for the patients served by our clients.At CureMD we believe in the power of...
-
Senior Compliance Professional
1 day ago
Lahore, Punjab, Pakistan Nur Center for Research and Policy Full timeA career as a Senior Compliance Professional at Nur Center for Research and Policy offers a unique blend of intellectual challenge, growth opportunities, and collaborative spirit. We're seeking a highly skilled individual with expertise in compliance management to drive our success forward.About the RoleThis position requires exceptional analytical and...
-
Senior Program Manager
3 days ago
Lahore, Punjab, Pakistan CureMD Corporation Full timeOur MissionCureMD Corporation is committed to making a tangible difference in people's lives through innovative healthcare technology. We believe that every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our team, you'll contribute to groundbreaking technology that directly impacts patient care, enhances...
-
Senior Ecommerce Professional
2 weeks ago
Lahore, Punjab, Pakistan I&K Enterprises Full time**Company Overview**I&K Enterprises is a Pakistani company with over 25 years of experience in manufacturing high-quality personal care products.Our brands include Nexton, Pakistan's No.1 Baby Care Brand, and DE'LESH, which are certified by internationally recognized bodies including Halal, ISO, GMP, Vegan, and SGS.We have a strong presence in over 20...