Senior Care Operations Associate

7 days ago


Lahore, Punjab, Pakistan Careem Full time
About the Role

The Care and Service Operation Associate will play a critical role in ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients. This position involves coordinating between departments, resolving service issues, and improving customer satisfaction through efficient service delivery.

You will be responsible for processing KYC documentation, conducting thorough reviews of customer information, maintaining accurate and up-to-date records, responding to RFIs related to remittance transactions, monitoring transactions for suspicious activity, and performing investigations on flagged transactions and discrepancies.


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