Client Success

5 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time

Ibex, for one of its global clients, is looking to hire a Client Success & Onboarding Specialist.

Responsibilities:
  • Complete cases and order fulfillment daily according to department policies or Implementation Services Level Agreement.
  • Prioritize daily work using department rules and accept work overflow when needed.
  • Communicate with dealers/vendors using phone and email.
  • Ensure and provide quality service to both internally and externally.
  • Seek assistance for unresolved client issues from designated associate(s).
  • Stay current with product information, changes, and updates.
  • Record client interactions in the ticketing system to include: questions, concerns, action taken, and next steps needed.
  • Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
  • Complete orders/cases tickets for all Manual and Automatic DMS providers, including but not limited to, CDK, Reynolds & Reynolds, and DealerTrack.
  • Set processing for data to import and complete initial QC.
  • Engage dealerships in advising of any requirements needed to complete setups in Authenticom and DealerVault.
  • Train dealerships on how to export data for manual DMS programs.
  • Identify and share areas for process/product improvements.
Requirements:
  • A minimum of three (3) years in customer contact or customer service.
  • Microsoft Suite proficient, specifically Excel, Outlook, and Word.
Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Outsourcing and Offshoring Consulting

#J-18808-Ljbffr

  • Karachi, Sindh, Pakistan HR Outsourcing and Consulting Full time

    Job SummaryAs a Client Success Strategist at HR Outsourcing and Consulting, you will play a critical role in delivering exceptional client experiences. You will be responsible for developing, producing, and delivering projects that meet and exceed client expectations, while ensuring timely completion and adherence to budget.Key responsibilities include...


  • Karachi, Sindh, Pakistan The Plum Tree Group Full time

    Job OverviewWe are looking for a skilled Client Success Manager to join our team at The Plum Tree Group. As a key member of our sales team, you will be responsible for managing client relationships, generating new business leads, and driving sales revenue growth.Key Responsibilities:Develop and execute lead generation strategies to increase sales...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Ibex is seeking an experienced Client Success Specialist to join its team in Pakistan. This role involves providing exceptional customer service, ensuring quality support, and collaborating with dealers/vendors.Key Responsibilities:Case Management: Complete cases and order fulfillment daily according to department policies or Implementation Services Level...


  • Karachi, Sindh, Pakistan ZEPCOM Full time

    Required Skills and QualificationsBachelor's Degree in Business or Marketing: Possess a degree in business or marketing, demonstrating a solid understanding of industry principles.Experience in Sales/Support/Client Services: Hold 1-2 years of experience in sales, support, or client services, showcasing excellent communication and interpersonal...


  • Karachi, Sindh, Pakistan Snoonu Full time

    BenefitsAs a Customer Support Executive at Snoonu, you will have the opportunity to work in a dynamic and fast-paced environment, receive continuous training and development, and contribute to the growth and success of the company.You will also have the chance to build your skills and knowledge in areas such as customer service, leadership, and technology.


  • Karachi, Sindh, Pakistan Success Lab Full time

    About Success LabAt Success Lab, we are committed to helping businesses succeed in the digital world. Our comprehensive suite of services includes web development, app development, Amazon services, Shopify services, social media marketing, and professional product photography.Job OverviewWe are seeking a Lead Generation Specialist to join our team. The...


  • Karachi, Sindh, Pakistan Success Lab Full time

    About UsAt Success Lab, we believe in empowering businesses to thrive in the competitive online market. We offer a comprehensive suite of services that include web development, app development, Amazon services, Shopify services, social media marketing, and professional product photography.Job RoleWe are seeking a Lead Generation Specialist to join our team....


  • Karachi, Sindh, Pakistan Success Lab Full time

    About Success LabSuccess Lab is an innovative IT and eCommerce agency that offers a range of services to help businesses succeed in the digital world. Our team provides tailored solutions in web development, app development, Amazon services, Shopify services, social media marketing, and professional product photography.Job DescriptionThe Lead Generation...


  • Karachi, Sindh, Pakistan Success Lab Full time

    1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Success LabFounder at Success Lab | Driving Business Growth through Web and App Development, Amazon VA services, Social Media Marketing, Brand Shoots &…Company DescriptionSuccess Lab is an IT and eCommerce agency that...


  • Karachi, Sindh, Pakistan Success Lab Full time

    About Success LabSuccess Lab is a comprehensive IT and eCommerce agency that empowers businesses to thrive in the competitive online market. We combine expertise, innovation, and personalized approaches to provide tailored solutions in web development, app development, Amazon services, Shopify services, social media marketing, and professional product...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Job OverviewIbex, a leading outsourcing and offshoring consulting firm in Pakistan, is seeking an experienced Client Success Representative to join its team. As a key member of the Implementation Services team, this individual will be responsible for ensuring seamless client onboarding and exceptional customer service.ResponsibilitiesPrioritize Client Cases:...


  • Karachi, Sindh, Pakistan Dengage Full time

    Karachi, Pakistan | Posted on 03/20/2025D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and...


  • Karachi, Sindh, Pakistan D·engage Full time

    D·engage was founded and is led by MarTech SaaS veterans who have decades of experience growing multiple SaaS companies from the ground up. To achieve our target of growing to a $200 million company within the next 24 months, we are looking for a Customer Success Manager, who will be responsible for retaining and growing existing customers by building a...


  • Karachi, Sindh, Pakistan Aim Interactive Full time

    Aim Interactive is a trailblazing company that combines creativity and technology to deliver cutting-edge multimedia solutions to a global clientele. As we continue to grow, we seek an exceptional Client Relationship Manager to join our night shift team, focusing on our key accounts in America and Australia.Main ResponsibilitiesBuild lasting relationships...


  • Karachi, Sindh, Pakistan ELN - Limited Full time

    We are looking for a Service Quality Coordinator who will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesOur Ideal Candidate:Will have excellent communication and interpersonal skillsWill be able to manage multiple priorities and deadlinesWill have a proactive approach to...


  • Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Customer Success Specialist - Voice Program (INT)ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client's customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have...


  • Karachi, Sindh, Pakistan Dig8Labs Full time

    Dig8Labs is seeking an experienced Strategic Customer Success Professional to join our team. As a critical member of our sales organization, you will be responsible for ensuring customer satisfaction, loyalty, and retention while driving revenue growth and expansion.This role requires a deep understanding of our clients' needs, a passion for delivering...


  • Karachi, Sindh, Pakistan Umer and Sons Full time

    Client Relationship ManagementUmer and Sons in Pakistan is seeking a skilled Client Relationship Manager to join our team. As a Business Development Officer, you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions.Key responsibilities will include identifying and...


  • Karachi, Sindh, Pakistan Limton Innovative Systems Full time

    Job DescriptionLimton Innovative Systems is seeking a highly skilled Sales Coordinator to join our sales team.The successful candidate will be responsible for supporting the sales team to achieve their targets and maintaining exceptional customer relationships.About the PositionThe ideal candidate will be a detail-oriented individual with excellent...


  • Karachi, Sindh, Pakistan Lagom Solar Innovations Full time

    Client RelationshipsWe are seeking a skilled Business Development Executive to join our team at Lagom Solar Innovations. The successful candidate will be responsible for managing client relationships and achieving sales targets.Foster and maintain strong relationships with existing and potential clients.Understand client needs and provide effective...