Customer Success Professional

9 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

D-engage was founded and led by MarTech SaaS veterans with decades of experience growing multiple SaaS companies from the ground up. To achieve our target, we are looking for a Customer Success Manager who will be responsible for retaining and growing existing customers by building value-based relationships.

This customer-facing role assists clients with their digital marketing efforts by owning a portfolio of existing accounts and taking full responsibility for their success, retention, and growth. The Account Manager provides efficient client liaison and project management abilities to deliver on client requirements.

Key Responsibilities:
  • Customer Onboarding: Guide new customers through the onboarding process, ensuring they are successfully set up and educated on the platform's features and capabilities.
  • Relationship Management: Establish and maintain strong, trust-based relationships with customers, becoming a trusted advisor.
  • Critical Issue Resolution: Address customer inquiries, concerns, and issues in a timely manner, working cross-functionally when necessary.
  • Training and Education: Conduct training sessions, webinars, and workshops to help customers fully utilize the software.


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