
Complaints Administrator
1 week ago
- Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
- Liaise with the Complaints Manager to update and manage complaints processes and procedures
- Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained
- Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations
- Liaise with internal staff, customers, freelance interpreters and the compliance team to investigate all issues
- Communicating outcomes to the customer
- Ensure all customer feedback is collated and that intelligent analytical approach is adopted
- Prepare clear, informed responses to customers via letter and email
- Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise
Qualification and Experience:
- Minimum of 1 years' experience in a customer service and/or quality/complaints function
- Meticulous eye for detail and ability to prioritise effectively
- Highly organised with a rigorous problem-solving technique
- Willingness and ability to undertake training needed to fulfil the changing requirements of the job
- Ability to work as part of a team, promote team working and share ideas
-
Senior Executive Complaints Management
1 week ago
Islamabad, Islamabad, Pakistan Interwood Mobel Limited Full timeInterwood Mobel is searching for a dedicated Senior Executive - Customer Services and Complaints to join our customer service team. This role is essential for ensuring that all customer interactions related to site services are managed effectively and efficiently. The ideal candidate will have a strong focus on resolving complaints and enhancing the overall...
-
Senior Executive Complaints Management
2 days ago
Islamabad, Islamabad, Pakistan Interwood Mobel (Pvt) Ltd. Full timeInterwood Mobel is searching for a dedicated Senior Executive - Customer Services and Complaints to join our customer service team. This role is essential for ensuring that all customer interactions related to site services are managed effectively and efficiently. The ideal candidate will have a strong focus on resolving complaints and enhancing the overall...
-
Senior Executive Complaints Specialist
1 week ago
Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 550,000 - 850,000Our organization is seeking an exceptional professional to spearhead our customer service initiative, ensuring effective management of interactions and complaints related to site services. The ideal candidate will focus on resolving issues and enhancing the overall customer experience at our locations.Key ResponsibilitiesComplaint Resolution and...
-
Sr. Manager Administration And HR
4 weeks ago
Islamabad, Islamabad, Pakistan Pakistan Revenue Automation (Pvt) Ltd. Full timeMasters in Business Administration in HR or a relevant field from an HEC-recognized institution/university.Job DetailsPosted on: Jan 26, 2016Last Date: Feb 10, 2016Company: [Company Name]Job ResponsibilitiesPrepare, maintain, and implement HR policies aligned with the company's vision, mission, and strategic objectives.Liaise between the Board of Management...
-
Customer Experience Manager
2 days ago
Islamabad, Islamabad, Pakistan beBeeCustomer Full time 900,000 - 1,200,000Customer Service and Complaints SpecialistWe are seeking a dedicated Customer Service and Complaints Specialist to join our customer service team.About the RoleThis role is crucial in ensuring that all customer interactions related to site services are managed effectively and efficiently. The ideal candidate will have a strong focus on resolving complaints...
-
Sr. Manager Administration And HR And Manager HR
4 weeks ago
Islamabad, Islamabad, Pakistan Pakistan Revenue Automation (Pvt) Ltd. Full timeSr. Manager Administration And HR And Manager HRQualifications: MBA preferably in HR from reputed foreign or HEC-recognized institutionPositions Available: 2 JobsPosted on: Oct 16, 2016Last Date: [Insert Last Date]Company: [Insert Company Name]Responsibilities:Prepare, maintain and implement HR policy in line with Company's vision, mission and strategic...
-
Showroom Manager
3 weeks ago
Islamabad, Islamabad, Pakistan Interwood Mobel Full timeMasters Preferably Masters in Business Administration- Monitor sales activities to ensure that customers receive satisfactory service and quality products.- Establish and implement policies, goals, objectives, and procedures for all departments.- Confer with management to develop methods and procedures to increase sales, expand markets, and promote...
-
Associate - Client Services
1 week ago
Islamabad, Islamabad, Pakistan Savvital Full timeABOUT THE COMPANYSavvital is a forward-thinking organization that provides diversified services to small and medium-sized businesses in the international market to enable them to build their future while benefiting from our customized solutions. Our team of educated experts are motivated individuals excited to handle tasks that can bring capacity to your...
-
Sales Associate Manager
4 weeks ago
Islamabad, Islamabad, Pakistan Reality Travel & Tours Full timeAbility to set sales targets and achieve them effectivelyExcellent interpersonal, customer service and communication skillsDeveloping and maintaining relationships with key clientsSetting sales quotas and goalsPlanning, organization and problem-solving skillsAdvanced time management skillsOverseeing and directing performance of the sales teamIdentifying...
-
Chief People Officer
1 week ago
Islamabad, Islamabad, Pakistan beBeeHumanResources Full time 1,200,000 - 1,800,000HR Generalist RoleThis position plays a pivotal role in assisting with the day-to-day operations of HR functions and duties.The ideal candidate will provide clerical and administrative support to Human Resources executives, compile and update employee records, process documentation, prepare reports on personnel activities, and coordinate various HR...