Customer Support Specialist

4 weeks ago


Islamabad, Islamabad, Pakistan Translation Empire PK Full time

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Job Title: Customer Support Specialist

Company: Translation Empire

Location:DHA I, Sector F, Near Shaheen Chowk, Bahria Town Phase 7, Islamabad – Rawalpindi.

Responsibilities:

  • Handle inbound/outbound calls professionally
  • Respond promptly to customer inquiries through various channels
  • Identify customer needs & ensure satisfaction
  • Maintain good knowledge of our services to assist customers effectively
  • Follow up with customers to ensure their issues are resolved

What We're Looking for:

  • 0-2 years of experience in a customer support or client dealing role
  • Excellent English communication skills (both written and verbal)
  • Manage/handle the incoming calls professionally
  • Empathetic, patient, and solution-oriented mindset
  • Strong organizational and multitasking abilities

What We Offer:

  • IPD & OPD (Medical)
  • Opportunities for career growth and development
  • A collaborative, supportive work culture

Shift Timings (Onsite, Mon-Sat):

(Aligned with UK time)

Morning Timings:4 AM - 12 PM / 12 PM - 8 PM / 1 PM - 9 PM

Evening Timings:4 PM - 12 AM / 5 PM - 1 AM / 6 PM – 2 AM / 8 PM - 4 AM

Apply at: s amaa.shafqat@empire-groupuk.com

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesTranslation and Localization

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