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4 days ago
We are seeking a skilled Technical Support Engineer to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and resolving technical issues.
- About the Role:
- Provide Tier 1 technical support to customers via email and ticketing systems in both German and English.
- Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF.
- Guide customers through system configuration, usage, and optimization.
- Collaborate with Tier 2/3 technical teams to escalate complex issues.
- Document known issues, fixes, and create support content for internal and external use.
- Maintain professional communication and ensure a high level of customer satisfaction.
- Document known issues, fixes, and create support content for internal and external use.
- Collaborate with Tier 2/3 technical teams to escalate complex issues.
- Guide customers through system configuration, usage, and optimization.
- Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF.
- Provide Tier 1 technical support to customers via email and ticketing systems in both German and English.
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