Principal Customer Support Specialist

3 days ago


Islamabad, Islamabad, Pakistan beBeeJob Full time
Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and resolving technical issues.

  • About the Role:
    • Provide Tier 1 technical support to customers via email and ticketing systems in both German and English.
      • Troubleshoot and resolve issues related to Linux systems, networking, firewalls, CDN, and WAF.
        • Guide customers through system configuration, usage, and optimization.
          • Collaborate with Tier 2/3 technical teams to escalate complex issues.
            • Document known issues, fixes, and create support content for internal and external use.
              • Maintain professional communication and ensure a high level of customer satisfaction.


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