Customer Support Specialist

4 weeks ago


Islamabad, Islamabad, Pakistan ibex Full time
Customer Support Specialist - Work At Home

Responsible for acting as a liaison between our customers and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:

  1. Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  2. Collaborate and build relationships with customers to strengthen service competitiveness.
  3. Communicate timely back to customers, track and resolve any issues regarding the service.
  4. Contribute to customer development role.
  5. Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Job Specification

Minimum Qualifications:

  1. O Levels/Matric or above.
  2. Age limit: 18-45.
  3. Excellent command over English, with good American or Neutral accent.
  4. Proficiency with MS Office particularly MS Excel.
  5. Flexibility & Adaptability.
  6. Customer-centric attitude.
  7. Emotional Intelligence and Critical Thinking.
  8. Self-motivated, assertive and responsive.
  9. Core i5 (any latest generation) with (Minimum- 8GB) or 16GB of RAM.
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