Customer Experience Product Manager

Founded in 2015, Daraz is South Asia's leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz' vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Responsibilities:

• End-to-End Product Management: Lead the product lifecycle from concept to execution, ensuring alignment with business objectives and user needs.
• Structured Problem-Solving: Identify and analyze complex business challenges, break them down into manageable components, and develop logical solutions.
• Cross-Functional Collaboration: Act as a bridge between business, technology, and operations teams, ensuring streamlined communication and execution.
• Data-Driven Decision Making: Leverage structured data analysis and insights to measure product performance, optimize workflows, and drive continuous improvements.
• Process Optimization: Develop scalable, systematic processes to enhance efficiency, accuracy, and reliability.
• Risk Management: Proactively identify potential risks, analyze impact, and develop structured mitigation plans.
• Project Management: Manage multiple initiatives in parallel, ensuring a structured and disciplined approach to execution.
• Vendor & Integration Management: Oversee external partners and system integrations to ensure seamless functionality.
• Issue Resolution: Manage and analyze CXP system bugs, escalate them to appropriate teams, and implement logical solutions for long-term stability.

Requirements:

• Bachelor's degree in Science, Engineering, Computing, or a related field (or equivalent practical experience).
• Minimum of 4 years of experience in product management or product operations, with at least 2 years in E-commerce, customer service, or AI domains.
• Strong understanding of product development frameworks, Agile methodologies, and structured problem-solving techniques.
• Proven ability to analyze data, identify trends, and make data-driven decisions to optimize product performance.
• Exceptional stakeholder management and communication skills, with the ability to align diverse teams toward common goals.
• Experience managing system integrations, third-party vendors, and operational workflows.
• Advanced proficiency in Microsoft Excel (e.g., complex formulas, pivot tables, data analysis). Knowledge of SQL/Python or other programming languages is a plus.
• Basic proficiency in Chinese is preferred but not mandatory.

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group) and business growth
• A platform to learn from Alibaba's world-leading ecosystem
• Rigorous training and exposure in team management, leadership, business analytics, and operations
• An opportunity to train the next generation of business leaders in the 'tech' industry
• Competitive salary and incentive package

• Seniority levelAssociate

• Employment typeFull-time

• Job functionCustomer Service, Project Management, and Management
• IndustriesSoftware Development and IT Services and IT Consulting

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