Hotspot Representative

JOB FUNCTIONS

• Hotspot Representative will act as a liaison, provide product/services information, and resolve any emerging problems that our customer might face with accuracy and efficiency.
• Responsible for handling all financial queries.
• Cash handling with respect to billing and hardware/equipment etc.
• Will be responsible for upselling/Cross selling of GPON network products & services.
• Monitor and ensure that targets/KPI's are met to secure the set goals.
• Direct customer handling related to billing, complaint, product information, cross selling, and upselling.
• Identifying and assessing customers' needs to achieve satisfaction.
• To ensure the smooth /quality customer handling.
• Ensure complete understanding of Customer Services Processes, Policies, Code of Conduct & strict adherence.
• Management of cash and ensuring that 100% financial reconciliation.
• Prepare daily cash collection report and other reports related to work.
• Upselling GPON product range to every walk-in customer.

SKILLS, EXPERTISE AND HANDS ON EXPERIENCE

• Solid understanding of reporting procedures
• Proficient in MS Office specially Excel
• Outstanding communication and interpersonal skills
• Problem solving abilities
• Positive attitude and eager to learn more

EDUCATION AND EXPERIENCE

• Proven experience at front end on similar position in same industry [GPON/DSL/Wimax/HTTF/GSM]- Minimum 1 year
• Experience in customer service is must
• Bachelor's degree is required

Send CV to: recruitment@tes.com.pk with "Hotspot Representative - Islamabad" in the subject line