CX Hotspot Manager

7 days ago

Islamabad, Islamabad, Pakistan Transworld Home Full time

Direct message the job poster from Transworld Home

HR Generalist | Recruiter | Operations | Project Manager | Product Development | MBA - HR

- Oversee daily CX Hotspot operations including complaint resolution, financials, and team management

- Ensure a professional, customer-friendly environment and service excellence

- Monitor KPIs, drive targets, and improve overall service quality

- Implement innovative strategies to boost sales and reduce operational costs

- Enforce CX policies and ensure staff follow technical/service standards

- Lead daily operational reviews with continuous improvement focus

- Manage office inventory, stock, and financial reconciliations

- Upsell GPON products to walk-in customers

- 3–4 years of front-end experience in telecom (GPON, DSL, WiMAX, HTTF, GSM)

- Strong command over MS Excel and reporting tools

- Excellent communication, interpersonal & organizational skills

Send your resume to: recruitment@tes.com.pk

Subject line: CX Hotspot Manager – Islamabad

Seniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
  • IndustriesTechnology, Information and Internet

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