Online Customer Support Executive

4 weeks ago


Karachi, Sindh, Pakistan Sports Man (Formerly known as English Sports) Full time
Online Customer Support Executive
Sports Man (Formerly known as English Sports), Pakistan

Responsibilities:

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
Job Specification
  • A bachelor's degree or Diploma in Administration or related field.
  • Freshies are encouraged to apply.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Knowledge of mediation and conflict resolution techniques is preferable.
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