
Online Customer Support Executive
3 days ago
Sports Man (Formerly known as English Sports), Pakistan
Responsibilities:
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- A bachelor's degree or Diploma in Administration or related field.
- Freshies are encouraged to apply.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Knowledge of mediation and conflict resolution techniques is preferable.
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