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Customer Support Associate

3 weeks ago

Karachi, Sindh, Pakistan beBeeSupport Full time 200,000 - 350,000
Job Title

We are seeking a highly skilled customer support professional to join our team and provide exceptional service to our customers through online chat and messaging platforms.

About the Role
  • The ideal candidate will be responsible for responding to customer inquiries, addressing their questions and concerns in a professional and courteous manner.
Key Responsibilities
  1. Provide timely and accurate responses to customer inquiries via online chat and messaging platforms.
  2. Assist customers in navigating our products and services, ensuring that they have the best possible experience.
  3. Identify and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  4. Maintain accurate records of customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
Benefits
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • A competitive salary and benefits package.
What We Offer
  • A fast-paced and challenging work environment.
  • Opportunities for career advancement.
  • A comprehensive benefits package.