Customer Support Executive

3 days ago

Karachi, Sindh, Pakistan SupportFinity™ Full time

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Qualifications
  • Intermediate or above
  • Customer support and other job experience preferred
  • Must be flexible to work in shifts
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
  • Collaborative mindset
  • Customer service focus
  • Hands-on problem solving ability
  • The ability to communicate technical information in a simple manner
Why Start Your Career At ibex?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex means you get unlimited exposure, experience to build a path for yourself, and a market value. If you want to build your career around one of the biggest organizations in the world, then we are what you are looking for

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job We are the experience you crave when you imagine the world of CX

Responsibilities
  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
  • Follow up to ensure that appropriate actions were taken on customers' requests. Ideally, aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
#J-18808-Ljbffr

  • Customer Support Executive

    3 weeks ago

    Karachi, Sindh, Pakistan J. Junaid Jamshed Private Limited Full time

    Get AI-powered advice on this job and more exclusive features.This is a full-time on-site role as a Customer Support Executive located in Karachi Division at J. Junaid Jamshed Private Limited. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, offering online support, customer service, and...

  • Customer Support Executive

    4 weeks ago

    Karachi, Sindh, Pakistan Tribe Consulting (Pvt.) Ltd. Part time

    Direct message the job poster from Tribe Consulting (Pvt.) Ltd.Company DescriptionTribe Consulting (Pvt) Limited is a leading provider of Business Process Outsourcing (BPO) and Business Process Management (BPM) services on a global scale. With a focus on customer satisfaction, cost reduction, and revenue growth, Tribe Consulting partners with organizations...

  • Customer Support Executive

    3 weeks ago

    Karachi, Sindh, Pakistan ibex. Pakistan Full time

    Join to apply for the Customer Support Executive - Domestic role at ibex. PakistanJoin to apply for the Customer Support Executive - Domestic role at ibex. PakistanWe are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide...

  • Customer Support Executive

    3 days ago

    Karachi, Sindh, Pakistan Snoonu Full time

    Join to apply for the Customer Support Executive role at SnoonuJoin to apply for the Customer Support Executive role at SnoonuGet AI-powered advice on this job and more exclusive features.A little bit about usAt Snoonu we believe that through technology anything is possible.Our visionis to be the first Qatari Super App that propels the region and its...

  • Customer Support Executive

    3 weeks ago

    Karachi, Sindh, Pakistan HR Link Full time

    Position: Customer Support Executive - ArabicSalary: 80,000 - 100,000 + Medical + Bonus + OTExperience: 6 Months or 1 year of call center / Customer SupportFluency in Arabic (Oral + Written)Working Hours: 9 Hours Shift (Flexible & Rotation)(Must mention Job Title in the Subject Line)Job SpecificationFluent in Arabic (written and spoken).Minimum of 1 year of...

  • Customer Support Executive

    3 weeks ago

    Karachi, Sindh, Pakistan Slash International Full time

    Job Description:Kickstart Your Career Customer Support Executive (Karachi)- Eid Benefits and Ramadan PerksBody:Ready for a career that transforms your life? Join Slash International, a leading global platform, as a Customer Support Executive (CSE) in Karachi We're seeking passionate individuals to join our thriving team and unlock incredible growth...

  • Customer Support Executive

    2 weeks ago

    Karachi, Sindh, Pakistan ITGS Full time

    ITGS — a trusted Global Risk Mitigation Partner — is looking for a motivated and service-oriented Client Support Executive to join our growing team in Karachi. If you have a passion for client communication, problem-solving, and working in a fast-paced environment, we want to hear from youITGS — a trusted Global Risk Mitigation Partner — is looking...

  • Jr. Customer Support Executive

    2 days ago

    Karachi, Sindh, Pakistan GE Solutions Full time

    Jr. Customer Support Executive GE Solutions, Pakistan The candidate will be responsible for providing Customer Support and Managing Relationships with customers from the US/UK Region.Analyzing customer data to improve customer experience, leading to sustainable business growth.Providing accurate, valid, and complete information by using the right methods and...

  • Jr. Customer Support Executive

    3 weeks ago

    Karachi, Sindh, Pakistan Abnotix Solutions Full time

    We are excited to offer an International Customer Support opportunity for individuals interested in gaining hands-on experience in customer service. As Jr. Customer Support Executive, you will have the opportunity to learn and contribute to providing excellent customer assistance, resolving issues, and ensuring customer satisfaction.Key...

  • Customer Support Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Eza Tech Full time

    Salary: Market Competitive + Performance BonusesAre you confident, fluent in English, and looking to build an international sales and client communication career?At Eza-Tech, we seek proactive individuals to join our outbound engagement team. You'll be working on international projects with a clear growth path and full training provided.Key...