Manager Digital

Last Date to Apply: 15th June 2025

Employment Type: This is a full-time position

Grade: This a Job Group 3 role (Permanent)

Location: The role is based in Islamabad, Pakistan (On-Site)

About the role:

The role will be responsible for Telenor Pakistan's Digital & VAS Services for Telecom infrastructure and software development with a focus on automation, scalability and reliability with DevOps and Java Development to help us streamline our Deployment Process.The incumbent's core responsibilities will include achieving TP Goals and Objectives through assigned KPI's, manage internal staff, external consultants/contractors and vendors, ensuring quality and on-time delivery of enhanced software and resolving the day-to-day issues/problems, ensure IT standards & information security policies applied across Digital and VAS Planning.

Your Impactful Goals will include:

- Ensure 100% SLA adherence for all outsourced VAS platforms.

- Complete and maintain updated documentation for governance and operational procedures.
- Achieve 99.95% uptime on critical digital platforms (APIGW, Bulk SMSC, Digital Delivery Platform).
- Ensure proactive alarm management and zero major incidents due to monitoring gaps.
- Automate at least 80% of deployment activities using CI/CD pipelines.
- Improve incident response time by 30% through monitoring enhancements and auto-remediation scripts.
- Conduct quarterly knowledge sharing sessions with internal stakeholders.
- Ensure seamless coordination between business, IT, and vendor teams.
- Identify and implement at least 3 cost-optimization or efficiency improvement initiatives within the year.

Your Typical Day will look like:

Manager Digital and VAS Operations will be performing following functions.

VAS Service Governance & Vendor Management

- Govern and monitor outsourced VAS platforms (SMS, RBT, USSD, LBS and etc. for SLA compliance and performance.

- Ensure vendor deliveries align with business and technical expectations.

- Resolve escalated issues promptly and drive root cause resolutions.

- Oversee capacity planning, system utilization, and license optimization.

Digital Platform Ownership

- Lead the operations of in-house digital services including API Gateway, and Product Delivery Platform.

- Ensure end-to-end uptime, performance, and proactive monitoring of all platforms.

- Develop strategies for automation and self-healing infrastructure.

API & Microservices Lifecycle Management

- Expose internal APIs to external partners securely via API Gateway.

- Ensure APIs are versioned, tested, and well-documented.

- Collaborate with internal developers and external integrators for seamless integrations.

DevOps & Kubernetes Operations

- Operate and scale Kubernetes clusters for containerized applications.

- Design and maintain CI/CD pipelines for production and staging environments.

- Enable service discovery, automate deployments, and monitor service health in real time.

Java-Based Service Enhancements

- Own development and bug-fixing for internal tools using Java.

- Perform code reviews, refactoring, and performance tuning.

- Collaborate with developers to introduce new features and support existing ones.

Operational Support & Availability

- Provide 24/7 availability support for high-priority incidents.

- Proactively monitor system behavior and performance metrics.

- Address customer complaints and initiate process improvements.

Cross-Team Collaboration & Documentation

- Serve as a bridge between business, technology, and vendors.

- Ensure documentation of processes, configurations, SLAs, and SOPs is always up to date.

- Lead audit readiness efforts and facilitate knowledge transfer within the team.

Your Career Path:

The Manager Digital and VAS Operations may progress to the position of Senior Manager within the Services Operations or Digital Technology functions. Future opportunities include broader platform ownership, leadership of digital transformation programs, or cross-functional leadership roles within the Technology Division.

What we're looking for:

Education:Bachelor's/master's degree in computer science, IT, or Telecommunications

Work experience:

- 6+ years of relevant experience in VAS, digital platforms, or DevOps

- Expertise in Kubernetes, CI/CD pipelines, Java development, and API lifecycle management

- Strong understanding of telecom services and platform governance

- Excellent leadership, communication, and vendor management skills

Functional Skills/Knowledge Areas:

- Telecom VAS platforms including SMSC, USSD, RBT, and LBS

- Digital platform operations including API Gateway and location base services

- Hands-on experience in Kubernetes container orchestration and cluster management

- Proficiency in CI/CD tools such as Jenkins, Azure DevOps and GitLab CI.

- API design, documentation, versioning, and external partner onboarding

- Platform performance monitoring, incident management, and RCA handling

- Regulatory compliance, audit preparation, and security alignment

- Effective vendor governance and SLA enforcement

- Operational automation and infrastructure optimization techniques

Why should you join us at Telenor?

At Telenor Pakistan, we're more than just a workplace-we're a community where learning and growth are at the core of everything we do. We provide a platform that nurtures your professional and personal development, empowering you to excel in your chosen field and realize your potential in a dynamic, collaborative environment. As an equal opportunity employer, we celebrate diversity and inclusivity, fostering an open and flexible environment where new ideas are welcomed.

As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth. Our culture, built on Telenor's four guiding behaviors, sets us apart:

- Always Explore: We believe growth is achieved through daily learning. We encourage you to challenge norms, embrace curiosity, experiment, and learn from every step.

- Create Together: We know that diverse teams yield the best solutions. By bringing together varied perspectives, we support, share, and help each other succeed.

- Keep Promises: Trust is essential to all relationships. We take ownership and pride in delivering with accuracy and integrity.

- Be Respectful: We prioritize empathy and respect, meeting everyone at eye level, listening intently, and showing care.

Join us to be mentored, empowered, and inspired and become part of a team that positively impacts over 40 million lives every day
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