Assistant Service Manager

6 days ago

Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

Plan and control the parts/Material consumption. Conduct orientation programs of newly appointed staff and train them.
Devise strategies to achieve repair/revenue targets/KPIs.
Assist NSM in forecasting future targets and devising new plans to enhance CSD staff performance.
Assist NSM in formulating, implementing and improving service standards to build a positive environment aligned with the vision for a memorable customer experience.
Plan strategies/Procedures/Policies to ensure KPIs are achieved within the department.
Review job responsibilities of CSD staff and assign them as per the best abilities of staff members in consultation with NSM.
Evaluate/Monitor learning needs of staff and arrange trainings accordingly to enhance knowledge and performance of staff.
Oversee the reports for the management to ensure they are accurate and informative.
Keep CSD Staff informed of changes, opportunities and potential issues and follow up until resolved.
Develop long-term strategies to retain/Import parts in line with company policy.
Monitor and control product sale returns from customers against complaints.
Motivate and develop a performing team in the Customer Service Department.
Share best practices across the service centres.
Carry out routine tasks and implement policies/Procedures in letter and spirit.
Accept additional duties and other tasks in areas other than initially assigned for reasons of flexibility and availability of work.

Job Specification
  • Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals;
  • Listening skills, to understand exactly what customers require;
  • Problem-solving skills;
  • Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations;

Location: Electrical/Electronic Manufacturing - Karachi, Pakistan

#J-18808-Ljbffr

  • Assistant Manager Service Operations

    3 weeks ago

    Karachi, Sindh, Pakistan Shahzad Training & Consulting International Full time

    Assistant Manager Service Operations Shahzad Training & Consulting International, Pakistan Job Description:We require an Assistant Manager Service Operation for Karachi. The candidate must have experience in Automotive Company.Job Responsibilities:Providing services to the dealers in the areas of service operations.Providing planning and organizing service...

  • Assistant Manager Customer Services

    3 weeks ago

    Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

    Assistant Manager Customer Services R&I Electrical Appliances, Pakistan As an Assistant Manager in Customer Services, you will be responsible for:Resolving Service Centre / Customer QueriesArranging spare parts / tools for SVCVerifying and approving product sale return notesPreparing CSD staff incentives and verifying incentives of SVC staffConducting...

  • Assistant Manager Service Centre

    2 days ago

    Karachi, Sindh, Pakistan Shahzad Training & Consulting International Full time

    Job Description:A Leading Automotive Company requires Assistant Manager Service Center for Karachi. The candidate must have a experience of Automotive company.Job Responsibilities:- Managing Auto workshop operations--Deal with Customer Relation issues- Managing jobs and warranty issue managing the facility Job Specification Planning and organizing...

  • Assistant Manager Service Delivery

    2 weeks ago

    Karachi, Sindh, Pakistan Unilever Full time

    Unilever is hiring for Assistant Manager Service DeliveryJob Title: Assistant Manager Service DeliveryWork Level: WL1Reports to: Service Delivery ManagerWorkLocation:Karachi Head OfficeJob Type:FulltimeABOUT UNILEVER:Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of...

  • Food Service Assistant

    2 weeks ago

    Karachi, Sindh, Pakistan beBeeCleaning Full time

    Job TitleCleaning and Food Preparation AssistantThis role involves working in a kitchen environment to ensure cleanliness, food safety and efficient service.About the RoleWe are seeking a Cleaning and Food Preparation Assistant to join our team. The successful candidate will be responsible for maintaining cleanliness of the kitchen area, assisting with food...

  • Assistant Manager

    5 days ago

    Karachi, Sindh, Pakistan Sui Southern Gas Company Limited Full time

    Assistant Manager (Financial Audit) for QuettaMarch 12, 2023JOB DETAILS:The employment will be on contractual basis for three years, which may be renewed on discretion of the Management based on company's requirement and individual's performance. For internal candidates continuity of service shall be given as per Company's policy. Shortlisting and selection...

  • Assistant Manager Financial Services

    1 week ago

    Karachi, Sindh, Pakistan beBeeFinanceManagement Full time

    Job Title: Assistant Manager FinanceWe are seeking a highly motivated and detail-oriented individual to join our finance department as an Assistant Manager. This is an excellent opportunity to grow your career in a dynamic and supportive environment.">Prepare financial statements, budgets, and forecasts to inform business decisionsAnalyze financial...

  • Service Operations Manager

    2 days ago

    Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Service Operations ManagerDescription:We are seeking an experienced professional to fill the role of Assistant Manager Service Operations in our organization. This is a challenging position that requires strong leadership skills and the ability to effectively manage service operations.The successful candidate will be responsible for providing...

  • Assistant Manager, R2R Service Delivery

    3 weeks ago

    Karachi, Sindh, Pakistan Delivery Hero Austria Full time

    About the opportunityDesignation: Assistant Manager R2R Delivery ServicesDepartment: FinanceLocation: Karachifoodpanda is the leading on-demand food delivery company in Pakistan, bringing thousands of your favorite restaurants online to your home or office quickly. We are looking for a highly-driven and motivated Assistant Manager Financial Reporting to...

  • Assistant Manager, R2R Service Delivery

    3 weeks ago

    Karachi, Sindh, Pakistan foodpanda hk Full time

    About the opportunityDesignation: Assistant Manager R2R Delivery ServicesDepartment: FinanceLocation: Karachifoodpanda is the leading on-demand food delivery company in Pakistan, bringing thousands of popular restaurants online to your home or office quickly. We are looking for talented individuals to join our growing team in a startup environment.We are...