Assistant Service Manager

4 weeks ago

Karachi, Sindh, Pakistan R&I Electrical Appliances Full time

Plan and control the parts/Material consumption. Conduct orientation programs of newly appointed staff and train them.
Devise strategies to achieve repair/revenue targets/KPIs.
Assist NSM in forecasting future targets and devising new plans to enhance CSD staff performance.
Assist NSM in formulating, implementing and improving service standards to build a positive environment aligned with the vision for a memorable customer experience.
Plan strategies/Procedures/Policies to ensure KPIs are achieved within the department.
Review job responsibilities of CSD staff and assign them as per the best abilities of staff members in consultation with NSM.
Evaluate/Monitor learning needs of staff and arrange trainings accordingly to enhance knowledge and performance of staff.
Oversee the reports for the management to ensure they are accurate and informative.
Keep CSD Staff informed of changes, opportunities and potential issues and follow up until resolved.
Develop long-term strategies to retain/Import parts in line with company policy.
Monitor and control product sale returns from customers against complaints.
Motivate and develop a performing team in the Customer Service Department.
Share best practices across the service centres.
Carry out routine tasks and implement policies/Procedures in letter and spirit.
Accept additional duties and other tasks in areas other than initially assigned for reasons of flexibility and availability of work.

Job Specification
  • Communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals;
  • Listening skills, to understand exactly what customers require;
  • Problem-solving skills;
  • Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations;

Location: Electrical/Electronic Manufacturing - Karachi, Pakistan

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