Assistant Manager Customer Services

4 weeks ago


Karachi, Sindh, Pakistan R&I Electrical Appliances Full time
Assistant Manager Customer Services
R&I Electrical Appliances, Pakistan

As an Assistant Manager in Customer Services, you will be responsible for:

  1. Resolving Service Centre / Customer Queries
  2. Arranging spare parts / tools for SVC
  3. Verifying and approving product sale return notes
  4. Preparing CSD staff incentives and verifying incentives of SVC staff
  5. Conducting software training of new staff members
  6. Conducting weekly meetings with CSD to evaluate pending complaints
  7. Preparing monthly budget for service centres and managing to save costs where possible
  8. Accepting additional duties and other tasks in the area other than initially assigned for reasons of flexibility and availability of work
Job Specification
  • Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with other professionals
  • Listening skills, to understand exactly what customers require
  • Problem-solving skills
  • Confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations
  • Motivational skills and an ability to supervise and lead a team of customer service assistants
  • Creative thinking, to be able to come up with new ideas to improve customer service standards
  • An ability to work well under pressure
  • Organisational and planning skills to develop customer services policies
  • Good personal presentation, especially when working with customers face to face
  • A commitment to improve your own customer service skills on an ongoing basis

Location: Electrical/Electronic Manufacturing - Karachi, Pakistan

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