Customer Support Specialist

3 weeks ago

Lahore, Punjab, Pakistan Core Edge Solutions Full time

4 days ago Be among the first 25 applicants

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Core Edge Solutions (Pvt.) Ltd. is a US-based company seeking a highly motivated and results-driven Customer Support Representative to join our team. The Customer Support Representative (Inbound Calls) will be responsible for answering customer inquiries, resolving concerns, and ensuring a high level of satisfaction. The ideal candidate will have excellent communication skills, be patient and empathetic, and possess strong problem-solving abilities.

This is an onsite job with night shift hours from 8:00 PM to 6:00 AM, Monday to Saturday.

Location: Gulberg 3, Lahore

Key Responsibilities:
  • Answer inbound customer calls in a timely and professional manner.
  • Provide accurate information and assist with customer inquiries, issues, and requests.
  • Resolve customer complaints or issues by identifying the cause, offering solutions, and following up on resolutions.
  • Process orders, returns, and exchanges when necessary.
  • Document and update customer information and interactions in the database.
  • Maintain a high level of product knowledge to accurately assist customers.
  • Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction scores).
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Maintain a positive and professional attitude while interacting with customers.
  • Handle high call volumes efficiently and effectively while ensuring customer satisfaction.
  • Follow company policies and procedures for handling inquiries and resolving issues.
Qualifications:
  • Must have a US accent.
  • Previous customer service experience, especially in an inbound call centre environment, is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong listening and problem-solving skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Basic computer proficiency and familiarity with customer service software.
  • Strong attention to detail and organisational skills.
  • Ability to handle customer complaints with professionalism and empathy.
  • A positive attitude and team-oriented mindset.
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • IT System Custom Software Development

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