Lead Technical Support

3 weeks ago

Lahore, Punjab, Pakistan HR POD Careers Full time
Lead Technical Support (Onsite, Lahore, PKR Salary)

Join to apply for the Lead Technical Support (Onsite, Lahore, PKR Salary) role at HR POD Careers.

Job Details

1 day ago Be among the first 25 applicants.

Responsibilities:
  • Effectively debug and troubleshoot code-related issues to support clients and internal teams.
  • Act as the primary escalation point for critical customer issues, ensuring timely and satisfactory resolutions.
  • Continuously educate and improve the support team members to have current knowledge on the products and technology to troubleshoot effectively.
  • Collaborate with internal departments to deliver a unified customer experience.
  • Monitor support workflows and ensure adherence to SLAs, response times, and quality benchmarks.
  • Optimize internal processes, tools, and documentation for efficiency and scalability.
  • Troubleshoot customer-reported problems and resolve technical issues.
  • Communicate customer needs to the product team.
  • Respond to inquiries about features and capabilities of our solutions.
  • Develop customer-facing documentation as needed.
  • Log, track, and communicate status of customer issues.
  • Address system availability issues through application monitoring.
Requirements:
  • Bachelors or Masters in CS, Health IT, Business, or a related field.
  • At least 2 years of hands-on coding experience (preferred).
  • 7+ years of experience handling and managing technical queries.
  • Experience with U.S. healthcare standards such as HL7, FHIR, or value-based care (a plus).
  • Certifications in Customer Success, ITIL, or related frameworks (advantageous).
  • Strong debugging and troubleshooting skills.
  • Understanding of web-based applications' technical fundamentals.
  • Experience with relational databases (SQL Server, Oracle) is a plus.
  • Knowledge of HL7 (V3 preferred), XML, and web services.
  • Experience with enterprise systems like Jboss and WebLogic.
  • Excellent troubleshooting skills in Windows environments.
  • SaaS environment experience is a plus.
  • Experience with EMR software such as EPIC, AllScripts, etc. is a plus.
  • Excellent communication and customer service skills.
#J-18808-Ljbffr

  • Lead Technical Support

    3 weeks ago

    Lahore, Punjab, Pakistan HR POD Careers Full time

    Requirements:Bachelors or Masters in CS, Health IT, Business or a related field.Prior hands-on coding experience of at least 2 years will be preferred.7+ Years of Experience of Handling and managing technical queriesExperience with U.S. healthcare industry standards such as HL7, FHIR, or value-based care is a plus.Certifications in Customer Success, ITIL, or...

  • Technical Support Officer

    3 weeks ago

    Lahore, Punjab, Pakistan voipography Inc. Full time

    OverviewVoipography is a leading provider of innovative telecom solutions at an affordable cost to clients worldwide. With a team of dedicated Telecom and IT professionals, we offer virtual and onsite technical expertise. We supply a range of integrated end-to-end solutions tailored to meet unique client requirements. Voipography specializes in Hosted...

  • Technical Support Officer

    2 days ago

    Lahore, Punjab, Pakistan Inbox Business Technologies Full time 300,000 - 600,000 per year

    Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.As a Technical Support Officer, you will work closely with the clients to...

  • Technical Support Officer

    3 weeks ago

    Lahore, Punjab, Pakistan Inbox Business Technologies Full time

    Get AI-powered advice on this job and more exclusive features.Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.As a Technical...

  • Technical Support Director

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeLeadership Full time 900,000 - 1,100,000

    Job Title: Senior Technical Support LeadThis role requires a highly skilled and experienced technical support leader to oversee technical support operations, including managing ticket queues and ensuring Service Level Agreement (SLA) compliance.The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and...

  • Technical Support Officer

    3 weeks ago

    Lahore, Punjab, Pakistan Inbox Business Technologies Full time

    Inbox Business Technologies, a leading Information Technology and Services company, is seeking a Technical Support Officer to join our team. The successful candidate will be responsible for providing technical support to our clients, ensuring prompt resolution of technical problems.As a Technical Support Officer, you will work closely with the clients to...

  • Technical Support Specialist

    2 weeks ago

    Lahore, Punjab, Pakistan EWS Group Full time

    Technical Support Specialist (Level 3 – Production Support / Developer) page is loaded## Technical Support Specialist (Level 3 – Production Support / Developer)locations: PER - Lahore, PKtime type: Full timeposted on: Posted Todayjob requisition id: R46821**About Contour**has grown from a dozen people to over 2,000 staff across 3 cities, in less...

  • Technical Operations Lead

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeTechnicalOperations Full time 800,000 - 1,200,000

    Technical Operations LeadOversee the technical department, encompassing VTMS Operators and Installers. Key responsibilities include planning training sessions and workshops.Ensure secure server operations, monitor system logs, develop new servers and services, and use established tracking systems to log requests.Collaborate with vendors to resolve operating...

  • Technical Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan Motive Full time

    Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time, safety, operations, and finance teams can manage their drivers, vehicles, equipment, and fleet-related spending in a single system. Combined with industry-leading AI, the Motive platform gives you complete...

  • Leading Technical Expertise

    2 weeks ago

    Lahore, Punjab, Pakistan beBeeTechnicalLead Full time 6,000,000 - 12,000,000

    Job Overview The role of an Assistant Team Lead – Technical involves providing technical guidance and support to the team, ensuring smooth and efficient operations in the decorative paint department. Key Responsibilities Provide technical guidance to the team and oversee technical operations in the decorative paint department.Ensure that all technical...