
Customer Support Professional
1 day ago
Customer Success Position
">Axxon BPO is seeking a highly skilled Customer Success Specialist to join our dynamic Voice Program team. The ideal candidate will be responsible for engaging with customers, resolving inquiries, and ensuring an exceptional customer experience.
">About the Role:
">- Engage with customers through inbound and outbound calls, emails, or chats.
- Provide timely and accurate responses to customer inquiries.
- Maintain high levels of customer satisfaction through excellent service delivery.
- Collaborate with cross-functional teams to address customer needs and improve processes.
- Accurately record customer interactions and follow-ups.
- Contribute to customer success initiatives by identifying areas for improvement.
Requirements:
">- Minimum 1 year of experience in a customer-facing role, preferably in a BPO or call center environment.
- Excellent communication, active listening, and problem-solving skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Strong attention to detail and ability to maintain accurate records.
- Familiarity with CRM systems is a plus.
- Positive attitude and a customer-first mindset.
What We Offer:
">- A competitive salary package based on experience.
- Opportunities for career growth and advancement.
- Supportive work environment and training programs.
- Performance-based incentives and bonuses.
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