Customer Support

16 hours ago

Rawalpindi Cantonment, Pakistan Eqvnox Full time

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. You will be the first point of contact for our customers, playing a crucial role in building and maintaining strong relationships.

Responsibilities:
  1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  2. Resolve customer issues and complaints with effective problem-solving skills.
  3. Provide information about products and services to assist customers.
  4. Maintain accurate records of customer interactions and transactions in the CRM system.
  5. Collaborate with team members to improve customer service processes and workflows.
  6. Follow up with customers to ensure their issues have been resolved satisfactorily.
  7. Stay updated on product knowledge and company policies to provide accurate information.
Requirements:
  1. High school diploma or equivalent; a bachelor's degree is a plus.
  2. Proven experience in a customer service or support role.
  3. Familiarity with customer relationship management (CRM) software.
  4. Ability to handle difficult situations and maintain professionalism.
  5. Strong attention to detail and organizational skills.
Skills Required:
  1. Excellent verbal and written communication skills.
  2. Strong problem-solving abilities and a customer-oriented mindset.
  3. Ability to work independently and as part of a team.
  4. Proficiency in Microsoft Office Suite and other relevant software tools.
  5. Multitasking skills to manage various customer requests simultaneously.
Benefits and Rewards:
  1. Competitive salary with performance-based incentives.
  2. Health, dental, and vision insurance options.
  3. Paid time off (PTO) and holidays.
  4. Opportunities for career advancement and professional development.
  5. Supportive and inclusive work culture.
  6. Employee recognition programs and team-building activities.
Work Environment:
  1. Fast-paced and dynamic environment with a focus on teamwork.
  2. Opportunities for remote or hybrid work based on performance.
  3. Continuous training and support to enhance customer service skills.
  4. Positive atmosphere that encourages open communication and feedback.
How to Apply:
  1. Send your resume and cover letter to info@eqvnox.com.
  2. You can also follow this link to apply for the position: https://eqvnox.com/careers/.
#J-18808-Ljbffr

  • Customer Support Specialist

    2 weeks ago

    Rawalpindi Cantonment, Pakistan 7E Logics Full time

    Get AI-powered advice on this job and more exclusive features.This is a full-time on-site role for a Customer Support Specialist located in Rawalpindi. The Customer Support Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, and handling support inquiries. Day-to-day tasks include responding to customer...

  • Customer Support Specialist

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Graphixo Design Solutions Full time

    Customer Support Specialist Graphixo Design Solutions, Pakistan We are seeking two Customer Support Specialists.The Customer Support Specialists ensures that all customer needs are promptly addressed by responding to customers' requests, orders, questions and concerns in a timely and accurate manner, while exercising the highest level of service and...

  • Customer Support Representative

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

    Direct message the job poster from Translation Empire PKHuman Resource | Recruiter | Talent Acquisition | HR analytics |Company DescriptionTranslation Empire PK, a global language services provider, has been delivering high-quality translation services since 2008. With over 2700 qualified translators covering 300 languages, we aim to bridge communication...

  • Customer Support Specialist

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Quick Leap Marketing Solutions Full time

    Customer Support SpecialistJob OverviewWe are looking for a Customer Support Specialist who is fluent in English. The ideal candidate will have excellent communication skills, be a good listener, and possess strong problem-solving abilities. This role involves direct interaction with UK-based clients, ensuring their concerns are addressed efficiently and...

  • Customer Support Advocate

    2 weeks ago

    Rawalpindi Cantonment, Pakistan beBeeCustomerSupport Full time

    Key to success in this role is providing exceptional customer support and ensuring complete customer satisfaction. Day-to-day tasks involve handling customer inquiries, troubleshooting technical issues, and providing timely information to customers. This includes maintaining accurate customer records and escalating complex issues as necessary.The ideal...

  • Customer Support Officer

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Awidsoft Full time

    We are excited to announce an opening in our customer service team in our Pakistan office located in Bahria Town Phase 4, Islamabad.As a Customer Support Officer, you will be the front-line support for our client's customers, ensuring their queries are resolved with efficiency and empathy. Your role will be pivotal in maintaining the high standards of...

  • Customer Support and Sales Executive

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Call Axis Full time

    Customer Support and Sales Executive (Night shift Rawalpindi/Islamabad)Direct message the job poster from Call AxisRole DescriptionThis is a full-time on-site role for a Customer Support and Sales Executive (Night Shift) at Call Axis in Rawalpindi. The role involves providing customer support, ensuring customer satisfaction, offering online and technical...

  • Customer Support Representative Opportunity

    4 hours ago

    Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Customer Support Representative OpportunityWe are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients.Key Responsibilities:Provide Exceptional Customer Service:...

  • Customer Support Specialist

    2 weeks ago

    Rawalpindi Cantonment, Pakistan Translation Empire PK Full time

    About the Job:UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for a Customer Support Specialist. The candidate must be proficient in English and must have exceptional communication skills.Responsibilities:Manage/handle the outgoing/incoming calls professionallyIdentify and assess customer's needs to achieve...

  • Customer Support Manager

    4 weeks ago

    Rawalpindi Cantonment, Pakistan Translation Empire Full time

    A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.Responsibilities:Manage/handle a department of 50 to 60 people.Smart execution of department operations within given resources, including leave and shift management.Enablement of resources for efficient execution as...