Customer Support

3 weeks ago

Rawalpindi Cantonment, Pakistan Eqvnox Full time

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. You will be the first point of contact for our customers, playing a crucial role in building and maintaining strong relationships.

Responsibilities:
  1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  2. Resolve customer issues and complaints with effective problem-solving skills.
  3. Provide information about products and services to assist customers.
  4. Maintain accurate records of customer interactions and transactions in the CRM system.
  5. Collaborate with team members to improve customer service processes and workflows.
  6. Follow up with customers to ensure their issues have been resolved satisfactorily.
  7. Stay updated on product knowledge and company policies to provide accurate information.
Requirements:
  1. High school diploma or equivalent; a bachelor's degree is a plus.
  2. Proven experience in a customer service or support role.
  3. Familiarity with customer relationship management (CRM) software.
  4. Ability to handle difficult situations and maintain professionalism.
  5. Strong attention to detail and organizational skills.
Skills Required:
  1. Excellent verbal and written communication skills.
  2. Strong problem-solving abilities and a customer-oriented mindset.
  3. Ability to work independently and as part of a team.
  4. Proficiency in Microsoft Office Suite and other relevant software tools.
  5. Multitasking skills to manage various customer requests simultaneously.
Benefits and Rewards:
  1. Competitive salary with performance-based incentives.
  2. Health, dental, and vision insurance options.
  3. Paid time off (PTO) and holidays.
  4. Opportunities for career advancement and professional development.
  5. Supportive and inclusive work culture.
  6. Employee recognition programs and team-building activities.
Work Environment:
  1. Fast-paced and dynamic environment with a focus on teamwork.
  2. Opportunities for remote or hybrid work based on performance.
  3. Continuous training and support to enhance customer service skills.
  4. Positive atmosphere that encourages open communication and feedback.
How to Apply:
  1. Send your resume and cover letter to info@eqvnox.com.
  2. You can also follow this link to apply for the position: https://eqvnox.com/careers/.
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