
Customer Support
16 hours ago
We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. You will be the first point of contact for our customers, playing a crucial role in building and maintaining strong relationships.
Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with effective problem-solving skills.
- Provide information about products and services to assist customers.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with team members to improve customer service processes and workflows.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Stay updated on product knowledge and company policies to provide accurate information.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Familiarity with customer relationship management (CRM) software.
- Ability to handle difficult situations and maintain professionalism.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and other relevant software tools.
- Multitasking skills to manage various customer requests simultaneously.
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance options.
- Paid time off (PTO) and holidays.
- Opportunities for career advancement and professional development.
- Supportive and inclusive work culture.
- Employee recognition programs and team-building activities.
- Fast-paced and dynamic environment with a focus on teamwork.
- Opportunities for remote or hybrid work based on performance.
- Continuous training and support to enhance customer service skills.
- Positive atmosphere that encourages open communication and feedback.
- Send your resume and cover letter to info@eqvnox.com.
- You can also follow this link to apply for the position: https://eqvnox.com/careers/.
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